Electrical Department Manager
Electrical Department Manager
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$ 90 - 120
1 Vacancy
Job Description
Who We Are:
At Mainstream Electric Heating Cooling and Plumbing we keep on growing because we only hire the best and our customers love us for it; our BBB A rating is no accident! Weve been at this for over 20 years here in the Spokane/CDA area. We want team members who are committed to solving problems for our clients doing the job right and standing by their work 100%.
We only hire the highest skilled most reliable licensed electricians plumbers and air conditioning techs in the business. A team that stands behind their work with fair consistent pricing and a workmanship guarantee. Now we want YOU to join our award winning team at Mainstream!
Why Choose Mainstream
- Salary: $90k -120k bonus opportunity
- Full Benefits: Medical Dental and Vision
- Company-Paid Life Insurance
- Retirement Saving: We help set you up a 401(k) with company matching.
- Team-Focused Work Environment
- Ongoing Professional and Personal Development Training Opportunities: Both in-house and across the country
- Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes
What Were Looking For:
Were looking for an Electrical Department Manager with experience leading a high performing team. The ideal candidate has experience managing a team that excels at providing 5 star service to their residential customers and consistently exceeding goals. Nexstar and scripted service experience is a plus but not required. If you are ready to take your career to the next level and join a winning team that is experiencing HUGE growth apply now!!!!
Essential Functions
- Lead manage and hold accountable your team including 1:1s team meetings coaching etc.
- Consistent involvement in Mainstream sponsored & team building activities.
- Track technician interactions and performance; deliver unique coaching per tech.
- Available 24/7 for phone coaching.
- Work with dispatch to make sure the right technician goes to the right job timely.
- Meet weekly with the dispatch team to review team schedule specific technician needs & review scorecards for areas to surpass goal.
- Consistently provide service and sales performance support to the techs via ride alongs site visits and coaching calls.
- Always represent deliver and train the Mainstream brand and experience.
- Understand and enforce service titan processes.
- Work with Mainstream leaders to develop new motivations in line with company vision.
- Teach safety meetings and promote a safe work environment.
- Oversee customer issue resolution: including site visits oversight of repairs phone call follow up hand off to Finance for insurance involvement.
Skills & Abilities
Education: High school graduate or equivalent: required.
Experience: At least 3 years in a residential and commercial service setting. Previous management experience preferred.
Computer Skills: proficient using mobile devices Service Titan (or similar service software) & Microsoft Office applications.
Not ready to apply Talk to one of our Career Specialists at
Required Experience:
Manager
Employment Type
Full-Time
