Assignment Support Coordinator
Assignment Support Coordinator
Posted on :
12-06-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 45000 - 48000
Vacancy
1 Vacancy
Posted on :
12-06-2025
Job Description
Benefits:
- Medical Dental & Vision Benefits
- 401(k) matching
- Competitive salary
- Training & development
- Wellness resources
We Are Paul Davis! Our companys mission is to provide opportunities for great people to deliver best-in-class results.
Join Our Dynamic Team as the Assignment Support Coordinator!
Are you a seasoned Assignment Support Coordinator with experience in business or construction Are you looking to leverage your expertise in a role that offers varied and challenging work Our company a leading parent organization that owns and operates multiple franchise locations across North America seeks an Assignment Support Coordinator to join our robust Claims Force/Quality Assurance Team.
We are seeking a dedicated and experienced Assignment Support Coordinator who will be responsible for ensuring local Franchise offices are compliant with Program SLA (service level agreement) and Program guidelines. This position assists in driving Program performance to exceed Carrier expectations. As a key member of the Paul Davis Restoration Inc. (PDRI) Claims Force team this position leverages the skills and relationships of US Operations team members to improve scorecard performance to exceed Carrier expectations.
Why Join Us
- Competitive salary and benefits package
- Opportunity to lead and shape the safety culture of our growing company
- Work with a dynamic team committed to excellence and safety
- Medical Dental Vision Life Disability & 401(k) benefits
- Paid Holidays Vacation Sick Days and Volunteer Days
- Career growth opportunities within a fast-paced and innovative environment
This role is designed to provide operational and administrative support to our network of franchisees ensuring they receive the resources oversight and guidance necessary to deliver top-quality restoration commitments. As a key support team member you will play a critical role in helping ensure that franchise locations consistently meet company standards and customer expectations and communicate openly with our insurance carrier partners.
Essential Duties/Responsibilities:
Essential Duties/Responsibilities:
- Franchisee Support: Monitor direct program assignments from first notice of loss through pre-scrub estimate completion. The Scorecard Performance Associate will seek routine updates reinforce performance and timeliness standards monitor and coach document uploads and process completion and drive improvement by proactively reaching out to Franchises and checking the status of the pending Service Level Agreement requirements.
- Assignment Coordination: Help franchisees manage and track the progress of direct program assignments ensuring timely and efficient completion with timely and transparent documentation of job status throughout the process. Assist with coordinating schedules resources and any additional support needed to meet SLA deadlines.
- Quality Assurance: Ensure that franchisee operations are aligned with industry standards organizational expectations and carrier partner standards. Provide support to Scorecard Performance Associates and Scorecard Performance Manager through feedback loops to drive alignment and compliance with all assignments to meet industry and carrier partner standards.
- Training and Resources: Assist in providing ongoing training and support to franchisees ensuring they have access to the latest tools resources and processes necessary for success. Help create and update training materials related to best practices expectations and direct program assignment success.
- Documentation and Reporting: Maintain accurate records of franchisee assignments internally documenting key expectation compliance to drive training and coaching initiatives. Ensure franchisees are submitting required documentation on time and following established reporting processes.
- Communication and Problem Resolution: Act as a liaison between the franchisor and franchisees helping usher them to partner PDRI teams to resolve any operational or service issues that arise during assignments. Provide clear and timely communication to franchisees regarding updates changes and new policies.
- Teamwork and Collaboration: Attend company or team meetings virtually as required to be informed on all things Paul Davis. Additionally trends that are identified should be reported to the Scorecard Performance Manager.
- All other duties as assigned.
Competency - Knowledge Skills and Abilities
- Computer literacy with MS Office Suite (Word Excel PowerPoint) SharePoint Adobe etc.)
- Strong organizational and time management skills with the ability to manage multiple assignments simultaneously.
- Excellent verbal and written communication skills with a customer-service mindset.
- Ability to work collaboratively with franchisees and internal teams to ensure smooth operations.
- Proficiency with project management software CRM systems and general office tools (e.g. Microsoft Office Suite)
- Coaching methods and conflict resolution
- Ability to learn and operate our primary operating systems (RMS Xactimate XactAnalysis Claims Connect Mobile Claims MICA Exchange PowerBI SharePoint One Drive and others)
- The ability to work under pressure
- Exceptional attention to detail
- Ability to conceptualize
- Ability to work independently
- Self-driven
- Ability to work office equipment (fax scanner printer copier phone system computers)
- Maintain a high level of confidentiality
- Ability to follow our Paul Davis Values Vision Mission and 10 Serving Basics
Required Education & Experience:
- High School Diploma or GED
- Bachelors Degree or equivalent experience in business administration or other related field
Preferred Education & Experience:
- IICRC Certifications are a plus but not required
Reasonable Accommodation for Disability
Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
A reasonable accommodation is a change or adjustment to a job or work environment that allows a qualified individual with a disability defined as a physical or mental condition that is permanent ongoing episodic or of some persistence and is a substantial or significant limit on an individuals ability to carry out important functions (or as otherwise defined by federal or provincial law) to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.
Disclaimer
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by provincial or federal law.
If you are ready to take on a challenging and rewarding role that offers both variety and the opportunity to make a significant impact we would love to hear from you. Apply today to join our team and help shape the future of Paul Davis!
About Us:
Paul Davis Restoration Inc. is a national franchise organization that provides property damage emergency services restoration and reconstruction services for residential and commercial properties due to water fire mold storm and other disasters. The Paul Davis Network is made up of more than 340 franchises across the US and Canada. Since 1966 we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration Inc. is owned by FirstService Corporation a global leader in the rapidly growing real estate services sector. More information about Paul Davis can be found at . In our business training of local marketing professionals is critical to the continued success of the Network.
Make an impact now: Paul Davis is proud of our 56 year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer employee and client-focused company passionately serving our community in its time of need and becoming an indispensable partner to our clients through our dedicated work! WE ARE PAUL DAVIS!
Flexible work from home options available.
Compensation: $45000.00 - $48000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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