Client Support Specialist
Client Support Specialist
Posted on :
12-06-2025
Employer Active
1 Vacancy
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Job Description
About Us: At AlphaGraphics we are dedicated to delivering exceptional service and
innovative solutions to our clients. We pride ourselves on our commitment to excellence and
our collaborative dynamic work environment. Join us and be a part of a team that values
your skills and offers opportunities for growth and development.
Job Description: We are growing and seeking a highly motivated and detail-oriented Client Support
Specialist to join our team. The ideal candidate will be passionate about providing
outstanding service to both our clients and the rest of our team. Candidates who possess
strong problem-solving skills are highly organized and have a bright personality will excel in
this role. As a Client Support Specialist you will be an important piece to our team fielding
questions from clients and assisting our sales team with projects while maintaining the
upbeat culture that AlphaGraphics Greensboro has become known for.
Key Responsibilities:
Log file and complete post-project documents and proofs
Direct clients via phone and email the correct department regarding the nature of
their project or business
Assist walk-in traffic with order redemption payment and processing
Maintain a high level of client satisfaction by providing an enjoyable experience and
build strong relationships
Document client interactions and transactions recording details of inquiries
complaints and comments as well as actions taken
Provide product and service information to clients including updates on new features
and functionalities
Stay updated on company products services and policies to provide accurate and
current information to clients
Identify and escalate priority issues to the appropriate teams
Assist in print production as needed
Qualifications:
High school diploma or equivalent; a bachelors degree is preferred
Print production or graphic design experience is a plus
Proven experience in a customer service or client support role
Excellent communication skills both written and verbal
Strong problem-solving and critical-thinking abilities
Ability to multitask and manage time effectively in a fast-paced environment
A positive up-beat attitude and a commitment to providing exceptional client service
Ability to work with various teams across the organization
Attention to detail and strong organizational skills
Must successfully pass background check and drug screening
Benefits:
Competitive salary and benefits package
Monthly bonus plan
Opportunities for professional growth and development
A fast-paced collaborative and open-door policy work environment
Health dental and vision insurance
Paid time off and holiday pay
How to Apply: If you are passionate about helping clients and have the skills and
experience we are looking for we would love to hear from you! Please submit your resume
and a cover letter explaining why you would be a great fit for the Client Support Specialist
role at AlphaGraphics Greensboro to
AlphaGraphics Greensboro is an equal opportunity employer. We celebrate
diversity and are committed to creating an inclusive environment for all employees.
innovative solutions to our clients. We pride ourselves on our commitment to excellence and
our collaborative dynamic work environment. Join us and be a part of a team that values
your skills and offers opportunities for growth and development.
Job Description: We are growing and seeking a highly motivated and detail-oriented Client Support
Specialist to join our team. The ideal candidate will be passionate about providing
outstanding service to both our clients and the rest of our team. Candidates who possess
strong problem-solving skills are highly organized and have a bright personality will excel in
this role. As a Client Support Specialist you will be an important piece to our team fielding
questions from clients and assisting our sales team with projects while maintaining the
upbeat culture that AlphaGraphics Greensboro has become known for.
Key Responsibilities:
Log file and complete post-project documents and proofs
Direct clients via phone and email the correct department regarding the nature of
their project or business
Assist walk-in traffic with order redemption payment and processing
Maintain a high level of client satisfaction by providing an enjoyable experience and
build strong relationships
Document client interactions and transactions recording details of inquiries
complaints and comments as well as actions taken
Provide product and service information to clients including updates on new features
and functionalities
Stay updated on company products services and policies to provide accurate and
current information to clients
Identify and escalate priority issues to the appropriate teams
Assist in print production as needed
Qualifications:
High school diploma or equivalent; a bachelors degree is preferred
Print production or graphic design experience is a plus
Proven experience in a customer service or client support role
Excellent communication skills both written and verbal
Strong problem-solving and critical-thinking abilities
Ability to multitask and manage time effectively in a fast-paced environment
A positive up-beat attitude and a commitment to providing exceptional client service
Ability to work with various teams across the organization
Attention to detail and strong organizational skills
Must successfully pass background check and drug screening
Benefits:
Competitive salary and benefits package
Monthly bonus plan
Opportunities for professional growth and development
A fast-paced collaborative and open-door policy work environment
Health dental and vision insurance
Paid time off and holiday pay
How to Apply: If you are passionate about helping clients and have the skills and
experience we are looking for we would love to hear from you! Please submit your resume
and a cover letter explaining why you would be a great fit for the Client Support Specialist
role at AlphaGraphics Greensboro to
AlphaGraphics Greensboro is an equal opportunity employer. We celebrate
diversity and are committed to creating an inclusive environment for all employees.
Compensation: $18.00 - $20.00 per hour
At AlphaGraphics we offer careers for everyone! Whether you are just starting out looking for that next great growth opportunity or seeking a change we have exciting roles to suit you.
We pride ourselves on our training programs in management sales operations print signs design and marketing. Join us with or without experience and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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