Oversee daily functions of testing services including proctoring variety of exams for individuals and groups interacting with examinees and other departments or institutions and direct supervision of student workers as well as basic office management including accounting of department funds such as incoming funds invoices and ordering office supplies as needed.
Essential Functions:
20% Knowledge of standardized testing procedures and proctoring of a wide variety of exams including but not limited to: on-campus make up exams; accommodated on-campus exams; computer and paper/pencil correspondence exams; placement tests; prior learning assessments (e.g. CLEP DSST); admissions testing (e.g. On-Campus ACT); certification and professional exams (e.g. Meazure Learning Prov Inc.); psychological and vocational exams as requested by psychologist staff; miscellaneous group exams for campus and community.
20% Responsible for maintaining test security and integrity and adhering to confidentiality standards including FERPA and knowledge of and adherence to National College Testing Association standards and Certification. Includes authenticating identity of examinees maintaining secure tests overseeing video monitoring system and reporting of academic integrity violations.
20% Customer service and office tasks including scheduling appointments for exams creating and updating customer database communicating with various offices and faculty to receive proctor and return exams and maintain organized records of completed exams and appointments. Perform routine office duties including email and phone communications copy/fax/scanning/printing filing maintaining testing and office supplies and create and update public relations materials (e.g. brochures).
20% Daily database entry and management reporting statistics regarding test volume and program evaluation. Includes entering test score data into electronic student records. Manage requisitions invoices budget and deposits for all testing services accounts.
10% Hire train and supervise undergraduate work study students and graduate assistants.
10% Provide support to CBAE Manager and Director of Testing in managing testing programs.

Education: Requires a relevant Bachelors Degree.

Experience: Requires a minimum of 2 years experience with Internet based delivery systems and strong working knowledge of computers and skills with Microsoft Office suite required. Ability to troubleshoot computer based exams required. Ability to interact with a broad range of people sensitivity to accessibility and disability issues required. Strong communication and conflict resolution skills required. Prior supervisory experience preferred. Familiarity with testing and assessment work experience in an office with high security and confidentiality requirements preferred. Prior experience in testing/assessment center and/or proctoring national testing programs preferred.

Licenses/Certifications/Requirements: Certifications to give vendor tests required within one month of employment including but not limited to Accuplacer CLEP and Meazure Learning.

Application Deadline: Review of applicants will begin on June 19 2025.

Compensation: This is a Union position with a salary Grade of 117. Salary determination is subject to the SBU Collective Bargaining Agreement.

Application Instructions: In order to be considered for this position please attach the necessary documents (resume cover letter and a list of three professional references with contact information).

Union Affiliation (if applicable):

For assistance with your application or attachments please contact the Human Resources representative listed:

Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health welfare and safety of all students employees and visitors on our campus. As such all offers of employment with The University of Akron are contingent upon verification of credentials and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that allwork performed as an employee ofthe University will be performed in Ohio.