Communications & Enablement Consultant
Communications & Enablement Consultant
Posted on :
12-06-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-06-2025
Job Description
Communications & Enablement Consultant
About Intact Technology
At Intact we are committed to customer success employee satisfaction and making a positive impact. Our culture emphasizes individuality independence autonomy and empowerment.
We recognize that our people are our most valuable resource. Our dedication to employee well-being is reflected in our remote work policies generous time-off practices and investment in professional growth and are proud of our positive work environment and encourage you to visit our company website and team page to learn more from our employees.
About the Team
This role is part of Intacts Adoption & Enablement team whose mission is to empower stakeholders through consumable accessible communications and training and organizational change. Our work ensures that users not only adopt but also fully understand and utilize the solutions we implement and manage to set their organization and themselves up for the best possible business outcomes.
The team collaborates closely with business stakeholders project managers technical experts and business analysts. We synthesize information across workstreams to provide strategic recommendations and create comprehensive adoption and enablement plans. Our team values self-driven curious subject matter experts who are motivated by customer needs and are committed to doing the right thing.
Position Overview
The Communications & Enablement Consultant is responsible for creating and delivering strategic communication and training programs that ensure the successful adoption of tools and processes across customer projects. This role will collaborate with internal and customer teams to build communications & training strategies as well as accompanying deliverablesfor both.
Key Duties and Responsibilities:
Required Qualifications:
Intact Technologys Talent Vision:
All for One One for All!
Exceptional Benefits for Exceptional Performers:
Equal Opportunity Employer
Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individuals race color religion age gender identification sexual orientation veteran status national origin or disability.
About Intact Technology
At Intact we are committed to customer success employee satisfaction and making a positive impact. Our culture emphasizes individuality independence autonomy and empowerment.
We recognize that our people are our most valuable resource. Our dedication to employee well-being is reflected in our remote work policies generous time-off practices and investment in professional growth and are proud of our positive work environment and encourage you to visit our company website and team page to learn more from our employees.
About the Team
This role is part of Intacts Adoption & Enablement team whose mission is to empower stakeholders through consumable accessible communications and training and organizational change. Our work ensures that users not only adopt but also fully understand and utilize the solutions we implement and manage to set their organization and themselves up for the best possible business outcomes.
The team collaborates closely with business stakeholders project managers technical experts and business analysts. We synthesize information across workstreams to provide strategic recommendations and create comprehensive adoption and enablement plans. Our team values self-driven curious subject matter experts who are motivated by customer needs and are committed to doing the right thing.
Position Overview
The Communications & Enablement Consultant is responsible for creating and delivering strategic communication and training programs that ensure the successful adoption of tools and processes across customer projects. This role will collaborate with internal and customer teams to build communications & training strategies as well as accompanying deliverablesfor both.
Key Duties and Responsibilities:
- Engage and collaborate with customer & internal project teams from project initiation through project completion.
- Advise teams on communications training and enablement best practices.
- Develop communications and enablement strategies for small medium and large strategic projects or programs.
- Create and deliver multimedia communications (emails SharePoint articles presentation decks videos etc.) and training plans.
- Oversee and contribute to the creation of training and enablement materials (User Guides Quick Reference Guides Videos Live Training sessions).
- Coordinate training events and track delivery and effectiveness implementing improvements as needed.
- Initiate and deliver facilitated sessions with the customer fellow team members or independently.
- Audit maintain and update training materials as required.
- Report project status risks and needs to project managers program managers and supervisors.
Required Qualifications:
- Bachelors degree in Communications Marketing Instructional Design Adult Education or a relevant field.
- 5 years of customer-facing training or communications experience with 10 years of total professional experience.
- Proven expertise in strategic planning instructional design principles and multi-channel communication strategies.
- High level of written and oral communication skills critical thinking and problem-solving ability.
- Strong interpersonal skills with the ability to engage at all levels of an organization and work effectively across cultural boundaries.
- Excellent organizational and time management skills with the ability to prioritize and anticipate needs.
- Experience with Microsoft Office Suite including SharePoint PowerPoint Excel and Word.
- Ability to thrive in a fast-paced dynamic environment and adapt to evolving technology.
- Desired experience managing Learning Management Systems (LMS) and/or knowledge repositories.
- Desired experience with ServiceNow products and training delivery.
Intact Technologys Talent Vision:
All for One One for All!
- We are stakeholders in our customers success do it well or not at all.
- We are super passionate about delivering the best outcomes.
- Our people are doers makers creators thinkers and creative problem-solvers.
- Our culture thrives on individuality independence autonomy and empowerment.
- We actively encourage a healthy work/life balance.
Exceptional Benefits for Exceptional Performers:
- Ongoing personal and professional development opportunities.
- Flexible paid time off plus 12 paid holidays.
- Company holiday closure from December 25th January 1st.
- Premium healthcare plans Medical Dental Vision including HSA and FSA options.
- Qualified 401(k) program.
- Virtual happy hours and team-building events.
Equal Opportunity Employer
Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individuals race color religion age gender identification sexual orientation veteran status national origin or disability.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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