IT Specialist Helpdesk Operations
IT Specialist Helpdesk Operations
Posted on :
11-06-2025
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1 Vacancy
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Job Description
Houston Metro Residents Only HCHA Closes 06/23
Location: Onsite 100
I. DESCRIPTION OF SERVICES
Harris County Housing and Community Development Agency requires the services of 1 Information Technology (IT) Specialist hereafter referred to as Candidate(s) who meets the general qualifications of Information Technology (IT) Specialist Technical Services Help Desk and Operations and the specifications outlined in this document for the Harris County Housing and Community Development Agency.
All work products resulting from the project shall be considered works made for hire and are the property of the Harris County Housing and Community Development Agency and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Harris County Housing and Community Development Agency will pay no fees for interviews or discussions which occur during the process of selecting a Candidate(s).
Diagnose and resolve technical issues with computer systems software and hardware. Install configure and maintain computer systems software and hardware Troubleshoots and resolves printing and scanning problems. Oversee the performance of computer systems. Evaluates hardware or software and recommends improvements or upgrades. Answers user inquiries regarding software or hardware operations to resolve problems. Sets up equipment for employee use; performs or ensures proper installation of cables operating systems or appropriate software including telephone setup. Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Provides technical support addresses questions and concerns. Performs routine maintenance on all hardware and software. Reports and tracks IT related activity and issues. Assist with network connectivity issues and maintains network infrastructure. Works with outside IT managed services vendor and software companies regarding all systems. Perform other duties as assigned.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 2 Required Skill in troubleshooting computer software and hardware problems; Skill in the analysis of problems and the development and implementation of solutions; Skill in the analysis of problems and the development and implementation of solutions
Location: Onsite 100
I. DESCRIPTION OF SERVICES
Harris County Housing and Community Development Agency requires the services of 1 Information Technology (IT) Specialist hereafter referred to as Candidate(s) who meets the general qualifications of Information Technology (IT) Specialist Technical Services Help Desk and Operations and the specifications outlined in this document for the Harris County Housing and Community Development Agency.
All work products resulting from the project shall be considered works made for hire and are the property of the Harris County Housing and Community Development Agency and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Harris County Housing and Community Development Agency will pay no fees for interviews or discussions which occur during the process of selecting a Candidate(s).
Diagnose and resolve technical issues with computer systems software and hardware. Install configure and maintain computer systems software and hardware Troubleshoots and resolves printing and scanning problems. Oversee the performance of computer systems. Evaluates hardware or software and recommends improvements or upgrades. Answers user inquiries regarding software or hardware operations to resolve problems. Sets up equipment for employee use; performs or ensures proper installation of cables operating systems or appropriate software including telephone setup. Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Provides technical support addresses questions and concerns. Performs routine maintenance on all hardware and software. Reports and tracks IT related activity and issues. Assist with network connectivity issues and maintains network infrastructure. Works with outside IT managed services vendor and software companies regarding all systems. Perform other duties as assigned.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Employment Type
Full Time
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