Salesforce Admin Role
Salesforce Admin Role
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Job Description
At Bike Club we offer subscriptions for childrens bikes that grow with your kids. Families pay a monthly fee and when their children outgrow their bikes we exchange them for a larger size. We refurbish the used bikes and make them available to other families. Its sustainable and hassle-free.
With over 80000 bikes we are the second-largest bike rental network globally and the largest in the childrens bike sector. With over $50 million in funding we are rapidly
expanding across Europe. While our headquarters is in the United Kingdom we are already active in Germany and Austria.
Tasks
- Manage day to day build and health of our Salesforce account.
- Set up required objects and fields.
- Create and maintain flows.
- Be in-house support person for all Salesforce issues (processes access accounts
layouts errors etc). - Manage add-ons/apps ensuring no hindrance to health of system.
- Train staff on how to use Salesforce.
- Be part of the implementation team.
- Work closely with Customer Services to ensure data is accessible quickly and
efficiently and to provide support to agents. - Work with Tech Team on strategies to improve config.
- Work with QA to identify issues.
- Be part of Tech process to implement new Salesforce functionality.
Requirements
- Experience working with complex Salesforce configurations.
- Deep understanding of Salesforce objects fields flows validation and reporting.
- Experience of using Service Cloud features and managing configuration (including
Email-to-Case Embedded chat queues permissions Omni Channel Supervisor
tools.) - Experience working closely with an Engineering Team regarding Salesforce
functionality and processes. - Real-world experience of managing day-to-day Salesforce tasks in a busy
environment. - Experience working closely with a Customer Services team.
Benefits
- 26 days per year bank holidays
- Pension salary sacrifice
- Enhanced Maternity and Paternity Leave
- Employee Discount on our bikes
- Cycle to Work scheme
Employment Type
Full Time
