Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Are you a detail-oriented compassionate and tech-savvy professional with experience in healthcare administration Are you passionate about helping patients while working in a collaborative mission-driven environment
A physical therapy practice based in Washington is seeking a full-time Medical Virtual Assistant to support its front desk and patient coordination functions. This role is fully remote and ideal for someone who thrives in a structured environment values clear communication and can follow standardized procedures to deliver an outstanding patient experience.
About the Practice
This physical therapy clinic is dedicated to helping individuals move beyond pain and reclaim their lives. With a hybrid team of both in-person and virtual staff the clinic emphasizes open communication mutual support and continuous improvement.
Core values include:
Transparency
Collaborative Care
Balance
Positivity
Excellence in Clinical Practice
Conscious Growth Mindset
The culture is team-oriented and patient-focused where every staff member plays a key role in delivering a seamless care experience.
Responsibilities
Reception & Patient Coordination
Answer incoming phone calls and respond to patient inquiries
Schedule and confirm patient appointments
Manage and update the appointment calendar
Handle cancellations no-shows and rescheduling
Support the front desk by coordinating patient flow and administrative tasks
New Patient Onboarding
Guide new patients through the onboarding process
Collect and verify patient information and intake forms
Ensure adherence to clinic s onboarding standards and procedures
Referral Management
Process and track incoming referrals from other healthcare providers
Maintain accurate records in the clinic s system
Coordinate with clinical staff to ensure timely follow-up
Administrative Support
Maintain and update electronic medical records
Prepare documentation and assist with email management
Follow standard workflows and clinic procedures
Communicate with patients regarding treatment plans and follow-up care
Coordinate telehealth appointments as needed
Tools You Will Use
Prompt (EMR and Practice Management)
Slack (Team Communication)
Nextiva (Phone System)
Text Request (Patient Messaging)
Requirements
At least 2 years of experience in a healthcare or medical administrative role (virtual experience preferred)
Strong communication skills both written and verbal
Excellent organizational and time-management abilities
Experience using EMRs and other practice management tools
Ability to follow standard operating procedures and adapt to clinic workflows
Friendly professional and responsive in all patient interactions
Comfortable working independently in a remote setting
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
