Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are currently seeking a highly organized and detail-oriented Customer Support Assistant to join our team. In this role you will serve as the first point of contact for clients helping to resolve inquiries manage communication and support customer satisfaction. You will play a key role in maintaining the professional image and service standards of Nexmos Design.
Responsibilities
Respond to customer inquiries via phone email and in person in a professional and timely manner
Provide accurate information about services timelines and processes
Maintain client records and update internal systems as needed
Assist in resolving issues and escalating complex concerns to appropriate departments
Collaborate with internal teams to ensure customer needs are met efficiently
Track customer interactions and feedback to support service improvements
Schedule meetings follow-ups and documentation support for the customer service team
Qualifications :
Qualifications
High school diploma or equivalent required; associate or bachelors degree preferred
Proven experience in customer service or administrative support roles
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficiency in Microsoft Office and customer management systems
Ability to multitask and manage time effectively in a fast-paced environment
Professional and courteous demeanor
Additional Information :
Benefits
Competitive salary: $59000 - $63000 per year
Growth opportunities within a creative and collaborative team
Ongoing skill development and training programs
Supportive and inclusive workplace culture
Health and wellness programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
