Director Global Vendor Management OperationsÂ
Director Global Vendor Management OperationsÂ
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Job Description
Director Global Vendor Management Operations
This role will be based in Bengaluru.
At LinkedIn our approach to flexible work is centred on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
The Director Global Vendor Management Operations is a critical business leader whose team drives strategy planning and operations at global scale for LinkedIns Global Vendor oversee four strategy & operations sub-teams who help accelerate growth and provide operational leverage to the global vendor management organization through central leadership of the following:
Planning & Performance: Workforce Management (WFM) strategic business planning (financial planning resource allocation & investment) forecasting quarterly business reviews
Project Management: planning project management strategic initiatives
Agent Enablement strategy supporting Training and Quality Assurance functions
Operations Excellence: process improvements systems & tool enhancements core sales operationsand Quality Control (QA)
This individual will be responsible for making data-driven decisions around business strategy in partnership with sales leadership designing and implementing strategy enhancements through our sales planning process and leveraging sales analytics and operational improvements to drive action and improve the productivity of the will also act as a critical partner to regional sales strategy & operations teams intaking regional activities and scaling them to a global level.
This is a people leadership role with an experienced team of Business Process Outsourcing (BPO) Scaled Vendor Operations Managers and individual contributors. As the Director Global Vendor Management Operations you will have the opportunity to shape and grow a high performing team.
We are looking for an exceptional business and people leader with strong quantitative problem solving communication and project management ideal candidate can effectively communicate with executives and collaborate with a variety of people and job functions accomplishing tasks of high complexity and scope andcanperform professionally in a challenging and extremely fast-paced environment. The ideal candidate will be able to handle highly sensitive confidential and non-routine information supporting a rapidly changing organization. Were seeking a leader who can recognize opportunities to drive business growth or improve processes and who can lead a team to bring these ideas to life.
Responsibilities:
Develop and lead a top-calibre global strategy and operations organization
Serve as a key business advisor to sales and cross-functional leadership
Lead global business planning workstreams including financial planning headcount planning resource allocation and investment cases
Accelerate business growth through leadership of strategic initiatives (new product GTM channel strategy & partnerships incentive design and more)
Provide visibility into business performance and translate insights to action via forecasting and business reporting
Drive process improvements and operational transformations to boost organizational productivity
Provide leverage to regional strategy & operations teams by intaking and scaling regional activities globally
Coordinatewith cross-functional teams to lead mission critical projects role alignment & program integrations.
Strong understanding of vendors and risk management
Advanced subject matter expertise in Project Management BPO operations L&D QA and WFM
Qualifications :
Basic Qualifications:
BA or BS degree
10 years in operations business process outsourcing or global vendor management
6 years in people management experience
Preferred Qualifications:
MBA or advanced degree preferred(or equivalent work experience)
3 years of experience managing large teams and/or people managers
Experience leading sales operations for a B2B SaaS businesses
Experience with CRM systems (SFDC and Microsoft Dynamics)
Project Management experience and experience mobilizing cross functional teams towards a common goal
Strong problem-solving and project management skills
Experience communicating with and presenting to senior management
Experience analysing data and using data to drive decision-making
Experience pivoting between big picture thinking and operational tactics
Suggested Skills:
Leadership
Cross-functional Collaboration
Influencing
Communication
Additional Information :
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers including individuals with disabilities. For more information on our equal opportunity policy please visit Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
