Underwriting Operations Manager
Underwriting Operations Manager
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Job Description
As an Underwriting Operations Manager you will lead and mentor a team overseeing guidelines and procedures monitoring performance ensuring compliance and best practices to achieve strategic goals. The role may also include underwriting a limited number of cases to provide cover during periods of colleague absences / high workload. The aim is to develop a high performing team that makes sound underwriting decisions and delivers excellent customer service.
As an Underwriting Operations Manager we are looking for someone to:
- Lead motivate and performance manage the Underwriting Team through 1-2-1s skills gap analyses appraisals training and coaching to improve performance and develop colleagues
- Implement an effective case management process that ensures adherence to policies and procedures and provides a best in class service
- Ensure all active cases are proactively managed throughout the customer journey and ensure you can provide live reports to management on pipeline and fundings in line with the companies monthly target
- Report on the performance of the pre-funding team by tracking key performance metrics to celebrate success and / or identify areas for improvement
- Ensure that the team adhere to company policies and procedures and proactively manage their pipeline of cases efficiently to SLAs. Applying sound judgement and thorough analysis to make informed underwriting decisions in line with company policies procedures and lending criteria that protect financial stability
- Identify opportunities for improvements in processes flagging bottlenecks delays and / or inefficient processes to enhance processing activities
- Maintain a strong understanding of mortgage lending to ensure the company remains competitive and compliant
Qualifications :
Essential
- Underwriting experience
- Strong people leadership skills
- Significant experience of managing supporting mentoring and training / recruiting a team to provide exceptional customer service
- Ability to work under pressure and adhere to strict deadlines
- Strategic planning ability to determine resource requirements and implement effective ways of working / team structures
- Strong relationship management skills
If you feel you have some of the skills mentioned above but not all please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Additional Information :
Together embraces diversity and inclusion and are proud to be an equal opportunity workplace. Not only do we welcome difference we celebrate it support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds perspectives and skills.
If you feel youd benefit from any support or reasonable adjustments during any stage of the recruitment process please dont hesitate to let us know when completing your application. This information will be picked up by our team so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference financial and criminal record checks.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
