Customer Success Engineer, SASE (CASB)
Customer Success Engineer, SASE (CASB)
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Salary Not Disclosed
1 Vacancy
Job Description
Your Career
As a Senior Customer Success Engineer (Sr. CSE) at Palo Alto Networks you will provide advanced technical expertise and leadership for our customers ensuring they maximize their investment in our products. You will work closely with CISOs CTOs security cloud network and other technical teams from the worlds largest and most well-known organizations particularly focusing on ensuring strategic and successful deployment adoption and optimization of our solutions.
This position works within our Secure Access Service Edge (SASE) Customer Success organization helping customers in their cloud transformation journey. You will work with multiple solutions in the Palo Alto Networks SASE portfolio with a focus on Cloud Access Security Broker (CASB).
Your Impact
Product Expertise:
Provide advanced product-level technical expertise leading account setup complex deployments and resolving intricate technical challenges.
Serve as the go-to expert for SASE products guiding customers through sophisticated integrations and customizations.
Proactively communicate new features and best practices ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions.
Product Adoption:
Lead efforts to drive product adoption conducting in-depth training sessions and workshops tailored to customer needs.
Assess and address gaps in deployment and best practices translating them into strategic action plans for improvement.
Ensure customers achieve operational excellence by fully adopting and optimizing new features.
Customer Impact:
Be a strategic advisor influencing key stakeholders at various levels including C-suite executives.
Collaborate with account teams to develop execute and manage complex high-touch delivery strategies.
Lead customer escalations and coordinate with internal teams and resources to ensure timely and effective resolution.
Team impact:
Provide mentorship guidance and leadership to junior colleagues
Determine methods and procedures on new assignments and may coordinate activities of other team members
Qualifications :
Your Experience
8 years of industry experience with deep expertise in network security cloud infrastructure and related technologies.
Strong understanding of Cloud Access Security Broker (CASB) and Data Loss Prevention (DLP) technologies and their implementation best practices.
Hands-on experience deploying and managing the leading CASB/DLP solutions (Microsoft Symantec/Broadcom Netskope Skyhigh etc.)
Experience in administration/design/architecture of major SaaS applications in the market and their security and data protection features (O365 Google Workplace SFDC ServiceNow Atlassian Slack etc.)
Relevant certifications (e.g. Certified Cloud Security Professional (CCSP) Palo Alto Certified Network Security Engineer (PCNSE) and Global Information Assurance Certification (GIAC) are a plus.
Experience in managing customer relationships and addressing technical issues.
Expert consultative skills with the ability to support enterprise and smaller accounts.
Proven track record in driving product adoption leading complex feature implementations and delivering advanced training programs.
Ability to translate technical requirements into actionable plans guiding customers through advanced use cases.
Demonstrated ability to build and maintain strong relationships with key stakeholders including executive-level contacts.
High-level consultative skills capable of influencing decisions and driving customer success
*Please note: Candidates within 60 miles of a Palo Alto office location will be classified as in-office.
Additional Information :
The Team
Customer Success Engineers are product experts technical advisors and customer advocates. At Palo Alto Networks we take a proactive approach to ensure customers achieve their required outcomes with a product or a service through tailored end-to-end technical execution & guidance. Our team is responsible for managing our customers technical journey deploying adopting and maturing Palo Alto Networks Secure Access Service Edge(SASE) products.
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $142000 - $230000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
