Head of Department (HOD) - Asia CRM & Sales Operations

The HOD Asia CRM and Sales Operations will be responsible for leading strategic thinking end to end programme management and delivery of our multi-year ambition on efficiency and productivity within the Sales and Service organization. Additionally the HOD will maintain smooth day to day operations and enable commercial excellence within the Sales and Service organization.

Key deliverables include

• Development of strategic data driven frameworks for delivery of multi-year  transformational productivity programmes for Commercial Sales and Service organization. This will involve partnership and engagement with management consultants internal and external stakeholders senior leaders subject matter experts etc. resulting in a comprehensive and compelling plan with end to end visualization of the strategy multi-year productivity impact plan for operationalization risks and mitigation proposals etc.
• Delivery of ongoing BAU productivity initiatives including identification and impact of potential interventions from a CRM AI Product perspective to drive improved efficiency for Asia Sales and Service over the short and medium term (1-3 year horizon). This will entail a comprehensive understanding of current state operations and technology and require close partnership with key leaders across Sales Service Finance and other functions to align strategy methodology of benefits assessment feasibility and cost-benefit analysis delivery plan etc.
• Programme Management and execution of ongoing Sales and Service Productivity initiatives to ensure new opportunities are captured sized and prioritized for quarterly roadmaps monitoring delivery to plan and subsequent realization of benefits. HOD will need to drive partnership with Country and relevant Cross-Functional teams to ensure all required measures are in place for success including training adoption etc.
• Maximization of current tools and systems such as CRM and internal AI for improved efficiency through continuous exploration of new opportunities. Leveraging tools to drive commercial excellence including client engagement customer insights gathering etc.
• Ensure smooth running of BAU commercial operations and provide cross-functional support on processes and operations for GTM Product Hirer and Candidate Growth Data Privacy and other teams as the case may be.

Key Responsibilities:

• Engage and partner with management consultants internal cross-functional stakeholders across Customer Tech Strategy Commercial and other relevant teams to develop a multi-year data-driven programme to transform productivity and efficiency within the Commercial Sales and Service organization.
  • In-depth analyses of operations to identify challenges and opportunities.
  • Developing data-driven strategies to optimise processes reduce costs and increase efficiency.
  • Collaborating with stakeholders to design and implement solutions aligned with business objectives.
  • Preparing and delivering presentations to communicate findings and recommendations.
  • Leading workshops and training sessions to ensure successful adoption of new practices.
  • Managing project timelines budgets and deliverables
• Design and execute a holistic framework to identify opportunities for BAU efficiencies across functions (eg: day in the life time-motion studies effectiveness of communications and other tools time spent on non-core activities etc.) and deliver BAU efficiencies
• Programme Management across own and cross-functional teams to ensure on-time roll-out of solutions risk mitigation and operational readiness (including comms enablement and other required support)
• Always on stewardship and champion for new ways to drive productivity operational excellence and value maximisation of tools.
• Support ongoing BAU operational processes and excellence through Sales Operations monitoring governance ensuring best-practice adoption of Salesforce and tools for hygiene performance and efficiency.

Qualifications :

Required Skills:

• Experience in management consulting project management or a similar role.
• Experience in business strategy consulting process optimisation or organisational change management.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Proficiency in tools like Excel PowerPoint and data visualisation software.
• Excellent interpersonal and communication skills with the ability to influence stakeholders.
• Solid time management skills with proven ability to manage multiple projects and meet tight deadlines.
• Experience with strategic planning and business transformation projects.
• Team and people management skills

This role is based in KL reporting to Director RBOX with 3 direct reports (Sr. Manager Asia Business Operations Sr. Manager Asia Sales Effiiciency Sr. Manager APAC Service Efficiency) and a planned team size of 9.

Additional Information :

At SEEK we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organizations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts peoples lives when it matters. We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organization. Its a fast-paced and supportive environment where everyone is passionate about our common purpose and where our people can create enriching and exciting careers. Our future potential is your opportunity.

Perks and Benefits

At SEEK we offer:
Attractive and competitive remuneration package
Flexible working arrangements with a mix of office and remote workdays
Work from home reimbursement allowance
Flexible benefits including reimbursements for books connectivity gym memberships and optical care
Leave benefits including annual leave medical leave maternity and paternity leave birthday leave and personal flexi leave
Medical and insurance coverage for you and your immediate family
A healthy lifestyle Futsal Badminton and Yoga sessions for FREE!
Office enjoyment with games including Foosball Pool Nintendo or Board Games
Working hours are Monday to Friday during regular office hours

Remote Work :

No

Employment Type :

Full-time