Consultant, Technical Solutions

Visa U.S.A. Inc. a Visa Inc. company needs a Consultant Technical Solutions (multiple openings) in Highlands Ranch CO to

• Support clients using Visa Digital products and services including merchants developers and partners across the Global Enterprise Mid-Market and Small Business channels.
• Responsible for providing technical support to a client through the integration of the Visa Digital products and offering post launch escalation technical support to all live merchants and partners.
• Handle escalated support requests working with other teams inside and outside the Client Support Services organization.
• Responsible for acting as a subject matter expert training and mentoring new team members in the organization.
• Position reports to the Highlands Ranch Colorado office and may allow for partial telecommuting.

Qualifications :

Basic Qualifications:
 

• Employer will accept a Masters degree in Computer Science Engineering Information Systems or related field and 2 years of experience in the job offered or in a related technical occupation.
• Alternatively employer will accept a Bachelors degree in Computer Science Engineering Information Systems or related field followed by 5 years of progressive postbaccalaureate experience in the job offered or in a related technical occupation.
• Position requires experience in the following skills:
• Customer relationship management;
• Working with e-commerce platforms transaction processing and payment service providers (gateways);
• Resolution management and follow up;
• Web-based software development technologies: Java HTML XML JSON and REST APIs; and SQL;
• Implementation and Post-Production support;
• Delivering consultative technical support and driving technical escalations for strategic customer base including troubleshooting and resolution through debugging sessions with the clients;
• Developing strategic partnership with key accounts base and maintaining internal stakeholder relationships to ensure the integrations are functioning optimally following industry best practices; and
• Project management and cross-functional collaboration.

Additional Information :

Worksite: Highlands Ranch CO

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Travel Requirements: This position does not require travel.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $130811.00 USD to $169400.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and location. In addition this position may be eligible for an annual bonus and equity. Visa has a comprehensive benefits package for which this position is eligible that includes Medical Dental Vision 401(k) Employee Stock Purchase Program FSA/HSA Life Insurance Paid Time off and Wellness Programs.

Visa will accept applications for this role until at least August 9 2025.

Remote Work :

No

Employment Type :

Full-time