Assistant Manager, Spa, Wellness & Recreation
Assistant Manager, Spa, Wellness & Recreation
Posted on :
11-06-2025
Employer Active
1 Vacancy
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Job Description
Operational Excellence:
- Oversee day-to-day operations of the spa including staff management guest services and facility maintenance.
- Ensure the spa meets and exceeds quality standards adhering to Fairmonts policies and procedures.
- Assist in developing and implementing spa protocols ensuring all services and treatments are delivered to the highest standards.
Guest Experience:
- Foster a warm welcoming environment for guests providing personalized service and addressing any concerns or special requests.
- Assist in creating and maintaining a unique and memorable spa experience tailored to individual guest needs.
Staff Management:
- Support in recruiting training and supervising spa staff ensuring they are well-equipped to deliver exceptional services.
- Conduct performance evaluations provide constructive feedback and develop training programs to enhance team skills and knowledge.
Wellness & Longevity Focus:
- Promote and integrate wellness and longevity practices into the spas offerings ensuring alignment with the latest industry trends and best practices.
- Collaborate with wellness practitioners to develop new treatments and programs that reflect the spas commitment to holistic well-being.
Financial Management:
- Assist in managing the spas budget including forecasting revenue tracking and expense control.
- Monitor and analyze spa performance metrics implementing strategies to enhance profitability and guest satisfaction.
Marketing & Promotion:
- Contribute to the development and execution of marketing and promotional strategies to attract and retain guests.
- Help manage the spas online presence and social media channels engaging with potential guests and promoting spa services.
Compliance & Safety:
- Ensure compliance with health and safety regulations maintaining a clean and safe environment for both guests and staff.
- Monitor and manage inventory ensuring the availability and quality of spa products and equipment.
Qualifications :
- Bachelors degree in Hospitality Management Business Administration or a related field preferred.
- Minimum of 3-5 years of experience in spa management or a similar role with a focus on wellness and luxury services.
- Proven leadership skills with experience in managing and developing a team.
- Strong understanding of wellness trends spa treatments and longevity practices.
- Excellent communication and interpersonal skills with the ability to build relationships and foster a positive team environment.
- Exceptional organizational and multitasking abilities with a keen eye for detail.
- Proficiency in spa management software and Microsoft Office Suite.
- Ability to work flexible hours including weekends and holidays as needed.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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