Oracle Cloud ERP Support Manager
Oracle Cloud ERP Support Manager
Posted on :
11-06-2025
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1 Vacancy
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Job Description
Description
Job Title: Oracle Cloud ERP Support Manager
Location: Hyderabad/Mumbai/Bangalore
Exp Level: 10 Years
Cloud ERP Practice Team Manager
- This position is responsible for leading and guiding a team of direct or indirect reports to meet. specificindividualandteamorientatedbusinessobjectivesthatcontributetoDatavailsabilityto provide best in class technical support to its customers across the globe.
- Responsible for the performance of their team and obligated to use empirical data customer satisfactionsurveysscorecardmetricsorothermeansavailabletoassessandthencoachtheir team.
- Expected to locate or personally provide training that will facilitate the team in reaching business objectives and aid individuals in reaching personal goals.
- a smooth implementation for affective compliance.
- Expectedtocontributetoanyprojectthataffectstheirteamsbusinessobjectives. Key Responsibilities:
Provide Team Leadership:
- Define and communicate the teams business objectives.
- Createplansforboththeteamandindividualsthatwillfacilitateachievingbusinessobjectivesor individual goals. Clearly demonstrate and articulate these plans to the team or individual.
- Observethestatusquoanditseffectivenessandbewillingtobecomeaforceofchangeas necessary to improve it.
Technical Leadership:
- Provide technical leadership & guidance to direct reports.
- BeSinglePointofContactforescalatedissuesbetweeninternal&externalstakeholders.
- Process management:
- Improveworkingpoliciesandprocedurestoensuretheyaresuccessfulandensurethattheteam is compliant.
- Identify any process issues notify the management and recommend a solution
- Ensureadherencetorulesregulationssecurityandcompliance.
- Operational management:
- Takecompleteownershipoftheday-to-dayteamactivitiesanddirectlyworkwiththeleadsto identify gaps and implement remedies.
- Responsiblefortheteamanddelegateworktohelpdevelopthemintheirrolesandrealizetheir potential.
- ResponsiblefortheSLAandOLA(intermsofMTTAMTTSandMTTR)andorganizenecessary trainings to align the performance with organizational expectations.
- Monitor delivery of these targets and take steps to address any inadequacies.
- DeveloptheteamandIdentifytrainingneedstohelpmeetcurrentandprojectedtasks(e.g. resources skills process).
- Motivateandhelptheteamtodeliverhighqualityandhighproductivityandencourageacultureof innovation.
- Valueandrecognizeideasandthecontributionofallteammembersandcoachthemtoperform to the best of their ability.
- Consciously review mistakes and successes to improve performance.
- Set up programs for continuous knowledge transfer and learning within the teams.
- Provenexperienceinincidentandproblemmanagementrootcauseanalysissecurityand manage internal projects.
Capacity planning Performance Management & Recruitment:
- Identify resource requirements and responsible for capacity planning.
- Conduct performance reviews and responsible for the performance of the team.
Required Experience:
Manager
Employment Type
Full-Time
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