Manager, Operations
Manager, Operations
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$ 80000 - 125000
1 Vacancy
Job Description
Job Details
Description
Are you a dynamic leader with a passion for client service and team development
At Esquire were seeking an Operations Manager who will play a pivotal role in delivering service excellence driving client satisfaction and leading a high-performing team in a fast-paced client-focused environment.
Why Choose Esquire
Esquire is a leader in legal support services known for innovation professionalism and delivering exceptional quality. As part of our team youll receive comprehensive training competitive benefits and the opportunity to grow within a people-first culture. At Esquire we are focused on Getting it Right for our clients our partners and our employees. We understand that the client experience begins with us and were committed to empowering our teams to continually innovate and earn clients for life.
About the Role
As an Operations Manager youll be responsible for the strategic and day-to-day performance of your office. From coaching staff and optimizing resource usage to directly supporting clients and managing key financial metrics youll ensure smooth operations and foster a culture of excellence and accountability. This is a highly collaborative role where leadership service delivery and cost control go hand in hand.
Key Responsibilities
- Lead and develop office staff and service partners to meet performance standards and deliver a superior client experience
- Build and maintain strong client relationships through onboarding support and proactive communication
- Manage revenue retention and office profitability by overseeing service delivery staffing and expense control
- Coordinate with internal teams and national support centers to respond to client needs quickly and effectively
- Maintain high-quality standards for service partners (court reporters videographers interpreters) and ensure appropriate resource coverage
- Oversee office logistics including supplies scheduling and equipment
- Step in as needed to assign resources confirm coverage or resolve job-related issues
- Consistently promote and embody Esquires values in your leadership
What Youll Need
- Skills: Excellent communication time management and problem-solving skills; ability to lead with empathy and accountability
- Experience: 35 years of management experience in a service-driven environment; background in legal support staffing or operations a plus
- Technical: Proficiency in Microsoft Office Suite and a willingness to learn new platforms
- Education: College degree preferred
- Personal Attributes: Client-first mindset strong leadership presence detail-oriented and adaptable under pressure
What Success Looks Like
- High client satisfaction and revenue retention
- Strong team performance and engagement
- Effective resource coverage and minimal service disruptions
- Cost-efficient operations and healthy RARE margins
Work Environment
This role is based in a professional office environment with regular interaction with clients service partners and internal teams. Youll thrive in a culture that values leadership collaboration and continuous improvement.
Dont meet every single requirement
We know that a truly inclusive workplace values potential just as much as experience. If youre excited about this role but dont match every qualification we still encourage you to apply. You may be exactly who were looking for.
Ready to make an impact in the legal community
Apply now and bring your expertise to Esquire!
Equal Opportunity & Accommodations:
Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws including but not limited to the California Fair Chance Act the Los Angeles Fair Chance Initiative for Hiring Ordinance and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request reasonable accommodation. You can submit your request to .
Required Experience:
Manager
Employment Type
Full-Time
