Student Services Representative – BYU-Pathway Worldwide (Part-Time, Student Employee)

Student Services Representatives are responsible for providing excellent support to BYU-Pathway Worldwide students through various communication mediums. They can work between 8:00 am and 5:00 pm Monday through Friday and we are flexible for staffing needs within these times.

Work Schedule: This position is remote. Although infrequent it is subject to potential on-site work as requested by the manager. Remote positions are available for applicants located in Utah or Idaho. Employees are scheduled for specific shifts in coordination with employee availability and staffing needs.

Additional hours may be available and needed during peak service times such as the beginning of new semesters. Student Service Representatives may sometimes work up to 40 hours based on the employers discretion.

• To do the work the following are required for an at-home setup
• A quiet workplace
• Laptop or computer with a private at-home setup (no Chrome Books)
• 1024x768 (SVGA) screen
• 4 GB of ram
• Microsoft Edge and Google Chrome are recommended browsers
• Internet Bandwidth
• Minimum: 500 KBps upload speed; 1 MBps download speed (4 Mbps upload; 8 Mbps download)
• Recommended: 1 MBps upload speed; 2 MBps download speed (8 Mbps upload; 16 Mbps download)

Disclaimer: Currently most employees are working remotely with the expectation of being in the office occasionally throughout the year or as requested by leadership. The incumbent will be expected to work 15-20 hours per week during core department hours which are Monday - Friday 7 am - 8 pm.

Important: By applying for this position you are indicating that you are currently authorized to work in the United States without sponsorship are willing to physically reside and perform the work in Utah or Idaho are currently enrolled as a degree seeking student at one of the CES Institutions (Ensign College BYU-Pathway Worldwide BYU BYU-Idaho or BYU-Hawaii Online) and are willing to come into the BYU-Pathway Worldwide headquarters in Salt Lake City when requested by leadership.

Specialized Projects:

• Student Services Representatives at BYU-Pathway Worldwide assist in the various functions of the Registrars Office. This is accomplished through tracking transcripts and other confidential student information producing course schedules assigning classrooms planning courses registration and graduation. With all these positions employees are responsible for protecting current and former students records according to the Family Educational Rights and Privacy Act. The ability to maintain confidentiality is crucial.

Policy Review:

• Student Service Representatives will stay abreast with policy changes as indicated in the knowledge base. In a rapidly changing environment they must remain current on standard procedures. Employees will be regularly evaluated on performance and how well they follow policies and procedures.

Administration:

• Student Service Representatives will participate in special projects and various administrative duties.

Education:

• High School Diploma/GED or Equivalent or current enrollment in PathwayConnect

Current CES Student at one of the following institutions and must be living in Utah or Idaho:

• Ensign College
• BYU-Pathway Worldwide
• BYU
• BYU-Idaho
• BYU-Hawaii (Living in Utah or Idaho)

*Students on an F-1 or J-1 visa must currently be enrolled at Ensign College

Other skills and qualifications:

• Highly developed ability to verbally communicate in a clear and concise manner
• Active listening
• Caring and empathetic nature
• Critical thinking and complex problem-solving
• Mature judgement
• Detail oriented
• Self-Starter
• Adaptability
• Works well independently and collaboratively
• Technologically Savvy
• Ability to quickly establish and maintain interpersonal relationships
• Excellent writing ability
• Experience with Microsoft Office Suite helpful
• Culturally and socially aware