Telecaller | Pune
Telecaller | Pune
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Job Description
Company OverviewEPIV SOLUTIONS headquartered in Punes Fatima Nagar is a prominent IT and International BPO company focused on delivering exceptional B2B and B2C services. With a team of 51-200 dedicated employees EPIV SOLUTIONS is committed to providing outstanding customer service. More information about the company can be found at .
Job OverviewEPIV SOLUTIONS is seeking a dynamic and motivated Telecaller to join our team in Pune. This full-time position is ideal for freshers with 0 to 1 year of experience. The role involves engaging in customer service activities and contributing to our expanding BPO services. Successful candidates will have strong verbal communication skills and a command of the English language.
- Qualifications and SkillsStrong command of the English language to effectively communicate with international clients. (Mandatory skill)
- Excellent verbal communication skills for clear and professional interaction with clients over the phone. (Mandatory skill)
- Proven skills in cold calling which involves initiating conversations with potential clients to promote the companys services.
- Customer service skills to ensure a positive experience for clients and address their inquiries or concerns professionally.
- Proficiency in outbound calling to contact existing and potential customers for service information or product promotion.
- Ability to handle rejection and remain calm under pressure while maintaining a courteous and professional demeanor.
- Good listening skills to understand client needs and provide accurate and helpful responses.
- Capability to work independently as well as part of a team to achieve company objectives and meet targets.
- Roles and ResponsibilitiesMake outbound calls to potential and existing customers to inform them about products and services.
- Identify customer needs accurately and pitch the relevant service solutions effectively.
- Maintain a record of customer interactions and activities in the company database.
- Handle customer inquiries efficiently and provide comprehensive solutions to their satisfaction.
- Achieve daily weekly and monthly call and sales targets as outlined by the company.
- Provide feedback to the management on market insights and customer complaints or trends.
- Continuously update personal knowledge of company products and services to remain competitive.
- Collaborate with team members to enhance customer service delivery and share best practices.
For more details contact HR on
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Employment Type
Full-Time
