About the role

This is a high level support role undertaking many of the tasks set out here and acting as the single point of contact for our largest elite client and the lawyers across the services lines and offices who support that client.

Key Responsibilities

Client relationship management

• General client care: working to the client specific protocols and processes to become an active part in the care of clients; dealing with basic client queries as appropriate; updating the protocols and processes when necessary

• Identifying efficiencies and ways to improve the service delivered to the client.

• Client related calls: dealing with and handling messages taking and making client related calls responding to clients and providing information

• Business development: liaise with the Business Development team in relation to client and marketing activities; adding to and managing team relevant data in the business development databases; producing information required for tenders; supporting lawyers in the preparation of pitches and presentations

• Central point of contact for non-legal queries

Administrative/Client Work

• Responsible for managing priorities and workloads to ensure deadlines are met.

• File management: supervise general team filing requirements and record-keeping to ensure that client care documentation and all compliance requirements are completed and up to date

• Document production: general document production when required (Word Excel Powerpoint):

• Data accuracy: responsible for the accuracy of client and internal data;

• Time recording if required for self or as a lawyers delegate

• Team admin: first support point of contact for the Aldi team; ensuring diaries are up-to date anticipating requirements e.g. associated travel /accommodation bookings meeting rooms drafting itineraries preparing and circulating papers

• Supporting with allocation of work across employment secondment team as necessary monitoring allocation and when tasks have been completed to ensure a seamless service delivery to the client and ensuring adequate secondment cover due to holiday and training requirements as necessary.

• Responsible for the management and allocation of training programme including obtaining proposed dates for the training allocating to a trainer managing the diary materials and links.

• Responsible for liaising with client relationship director in respect of all key client meetings.

• Administration of Power of Attorney documentation

Financial

• Billing: co-ordinating and ensuring invoice schedules are completed by the respective teams; assisting with additional billing queries received from finance where necessary.

• Supporting lawyers with any other finance related tasks as necessary

Team/Compliance

• Arranging and attending team meetings including minute taking when required

• Update status and tracking reports if necessary

• Ensuring compliance with and updating team policies and procedures and inputting into firm wide policies and procedures where necessary

Your skills and qualifications

• Experience of working in a legal or professional services environment

• Advanced knowledge of Microsoft Office

• An aptitude for producing documents and client communications of the highest standard

• Advanced knowledge of document management/case management systems

• An effective communicator with the ability to establish and build client relationships; striving to provide exceptional service at all times

• Client service focused

• Proven experience of managing administration services and resources with a hands-on practical approach

• Conscientious taking personal responsibility for own work and accountability for its delivery and quality

• Excellent team player sharing in team goals to provide excellent quality and efficiency of service with a willingness to take on new responsibilities and challenges

• Positive can-do attitude with the ability to adapt to change

• Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively

• Well organised and methodical with excellent attention to detail ensuring accuracy in all client communications and deliverables

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Do we sound like a match If youre someone who cares deeply communicates openly and collaborates effectively then wed love to have you join our diverse inclusive team.