Customer Contact Advisor
Customer Contact Advisor
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Job Description
No customer contact experienceNo problem!Well provide you with all the training and ongoing support youll need to make sure youre equipped to deal with the customer queries youll handle.
Whether youre speaking to customers over the phone through webchat or by emailin our busy Contact Centre youll be personable empathetic andknowledgeable. Some queries might be trickier than others but by taking full ownership of the problem and getting to the heart of the issue youll be able to find a solution and do the right thing for our customers.
All we ask is that you...
Be a true customer championgoing the extra mile each and every time
Love a challenge and smashing targets
Be a problem solver look for creativesolutions to challenges
Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers
Look for ways we can continuously improve our processes and make them even better for our colleagues and customers
Are a whizz at computers and can get up to speed on a variety of computer systems in no time
Are resilient and can keep a cool head under pressure turning tricky situations into positive ones
In this role youll be on the front line of our customers experience and youll play a pivotal role in helping Abrigo from strength to strength by making sure our customers are at the heart of everything we do.
If this sounds like what youre looking for and you want the opportunity to make a difference to our customers lives we want to hear from you!
Who we are
Abri is a large housing provider who own and manage over 55000 homes and various community assets serving more than 120000 customers across the South of England.
We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms
Wereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.
- Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
- Wereinvesting in our communities to address local issues and create opportunities for everyone
As we growwerere-establishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategicobjectivescan be found at.
What you can expect
What you can expect
28 days holiday the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers
Life assurance of 5x your annual salary
Generous parental and family leave
Health and wellbeing packages
Flexible working
Free eye tests
Cycle to Work scheme
About you
Weve all got different backgrounds strengths and experiences. But we share the same values. Its these shared values that bring us together as one team.
Our colleagues embrace these every day. Be the difference to our customers and colleagues always curious and look for better solutions achieve together by working in partnership with others own it openly through working with others in an open and honest way and finally embrace possibility and see changes and challenges as welcomed opportunities.
We also expect our colleagues to share Abris commitment to safeguarding and promoting the welfare of children young people and adults.
If you share our values and want to make a real difference in the world youre on to a winner and wed love to hear from you!
Be yourself
Were committed to promoting an inclusive culture. We welcome and respect the individual differences life experiences and knowledge that all our colleagues bring into the workplace and we value their contribution to our amazing company. Everyone is different everyone is unique.
Flexible working
We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We cant promise to give you exactly what you want but we do promise to consider it fully.
To our agency friends
We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. Were not looking to add to our preferred supplier list right now but if youd like to be considered at a future date please dont hesitate to register on our procurement portal.
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
