Duty Manager
Duty Manager
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Job Description
LOCATION: Gyle Shopping Centre Edinburgh EH12 9JX
SHIFT PATTERN: VARIOUS SHIFTS
WORKING HOURS: 45 HOURS PER WEEK
SALARY: Competitive
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!
Overview of Location
We are seeking a dynamic Duty Manager for The Gyle Shopping Centrean ever-changing fast-paced retail environment located on the west side of Edinburgh. Spanning approximately 415000 square feet The Gyle hosts over 70 retail units and is anchored by major retailers such as Marks & Spencer and Morrisons along with popular names like Boots Next and JD Sports.
As the Duty Manager you will report directly to the Soft Services Manager and take charge of overseeing essential operational areas including security cleaning landscaping and maintenance. We are seeking a proactive leader with a proven ability to motivate teams deliver exceptional customer service and implement forward-thinking solutions in a dynamic setting. Your role will be pivotal in ensuring that every visitor enjoys a safe welcoming and inspiring atmosphere at Gyle.
Main Duties & Responsibilities:
Key Responsibilities
Operational Oversight:
- Supervise daily soft services operationsincluding security cleaning landscaping and maintenance
- Continuously monitor service standards and implement improvements to maintain an exceptional visitor experience.
Team Leadership:
- Inspire guide and manage a diverse team while fostering a culture of innovation and proactive problem-solving.
- Develop and manage flexible schedules to ensure optimal team performance across varying operational demands.
Customer Service:
- Uphold high service standards by addressing customer inquiries and concerns with professionalism and empathy.
- Cultivate a positive environment that enhances the overall visitor experience.
Administrative & HR Duties:
- Oversee HR investigations with fairness and integrity alongside routine administrative tasks to support the soft services function.
- Collaborate closely with the Soft Services Manager to streamline processes and drive continuous operational enhancements.
Innovative Problem Solving:
- Quickly identify potential challenges and proactively implement creative forward-thinking solutions within the fast-paced context of Gyle.
Qualifications & Skills
- Proven leadership experience with a demonstrated ability to motivate and manage diverse teams.
- Excellent communication organizational and problem-solving skillsessential for thriving in a dynamic fast-paced environment.
- A forward-thinking mindset with a commitment to innovation continuous improvement and operational excellence.
- Experience from a shopping centre background is not essential; strong leadership skills and a drive to excel are our primary qualifications supported by comprehensive training in specific operational procedures.
- Iosh Managing Safley
- Excellent written and verbal communication skills
Desirable
- SIA Security License
- CCTV license desirable
Benefits
Were proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work our innovative employee app where you can find:
- Perks: discounts gift cards cashback and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABMs benefits visit our careers page
ABOUT US
ABM is one of the worlds largest providers of integrated facility services. A driving force for a cleaner healthier and more sustainable world ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning engineering parking electrical & lighting energy solutions HVAC & mechanical security and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries from commercial office buildings to schools airports hospitals data centres manufacturing plants and distribution centres entertainment venues and more. In the UK were proud to service icon sites across the country with more than 10000 team members. For more information visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Required Experience:
Manager
Employment Type
Full-Time
