CSSC Back Office Engineer
CSSC Back Office Engineer
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Job Description
As a Back Office Engineer your function is contribute to a thriving CSSC Back Office team by understanding customer needs providing technical quotation information advice and assistance regarding Grundfos products and services to incoming inquiries from our customers through various Customer channels i.e. telephone E-mail live chat.
You will have 2 days home office work per week
What is the job about
Provide technical assistance to Customers regarding the product sizing applications system solutions accessories installations prices etc. to assure the functionality of the solution in practice.
Follow up on Customer interactions within set Service Level Agreements (SLA).
Support sales teams by handling tenders and projects include providing dimension specifications calculations time of delivery operation and maintenance issues etc.
Identify business opportunities and handover to external sales.
Ensure customer master data is updated on portfolio of customers under their responsibility.
Assist technical training for Front Line staff.
What do you need to apply
Mechanical hydraulic electrotechnical thermomechanical engineering degree or equivalent work experience
Previous experience within Customer Services preference
Organizational skills & accountability
Familiarity with MS Office applications.
Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
Written and spoken English.
If you would like to dig deeper into the Grundfos universe please visit us on or look forward to hearing from you.
Employment Type
Full Time
