SERVICE MANAGER (Commercial Service)
SERVICE MANAGER (Commercial Service)
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
Hopkins Lacy the Mechanical Electrical Plumbing (MEP) Division of Branch is searching for adiligent and dedicated Service Manager to join our well-established growing Service Manager will be responsible for our HVAC division supervising staff who install repair and maintain heating and air-conditioning systems in commercial buildings. This position will help with scheduling appointments and dispatching technicians. The Service Manager will work directly with the customers to ensure satisfaction and to drive for new business.
Duties/Responsibilities
- Manage the activities of the HVAC Service Division to result in planned and profitable growth.
- Manage develop and lead HVAC service staff by recruiting interviewing hiring training and reviewing performance of all staff employees.
- Maintain a well-trained team that is up to date on new technology use tools and materials properly and provide each customer with quality workmanship.
- Provide customers with price estimations for parts and labor; effectively estimate project hours for specific services.
- Develop and submit annual sales and profit plan including necessary budgets.
- Continually investigate market potential and opportunities with a view to implementing established services and recommending additional opportunities to the President.
Duties/Responsibilities Cont.
- Assure evaluation and maintenance of employee technical competency is being conducted.
- Assure the initiation and implementation of employee training and development plan.
- Provide assistance to Technicians and other Divisions to maximize company opportunities.
- Assure timely performance reviews are being conducted.
- Maintain excellent customer satisfaction levels at all times.
Qualifications
- High school diploma and 5 years of Service Management experience.
- Successful sales history and sales management experience.
- Knowledge of managing and maintaining successful business units.
- Strong computer skills including Excel and Word.
- Good customer relation skills to lead by example help train technicians in ever changing HVAC world.
- Ability to audit equipment design HVAC systems develop pricing of systems proposal generation service working of PMs repairs and retrofit projects.
- Strong mechanical and installation understanding of the tools and equipment that technicians use.
Competencies
Travel
Travel is limited to the Roanoke area.
Supervisory Responsibility
Responsible for 10 to 15 people including Technicians and Service Administration Personnel.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position which will typically involve 50 hours a week. Due to the nature of the job the employee must be available on-call early/late hours to deal with delays bad weather and emergencies at the job site.
AAP/EEO Statement
It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race color religion sex national origin age disability sexual orientation gender identity or status as a veteran or any other basis protected by applicable federal state or local law with respect to recruitment hiring training promotion and other terms and condition of employment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Manager
Employment Type
Full-Time
