Customer Renewals Executive

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Customer Renewals Executive

SAP Office- United States

Languages: Fluency in English & Portuguese

In the Customer Renewals Centerour people and our culture are central to oursuccess! Customer Renewals Executives demonstrate skills and knowledge in renewal strategy deal architecture customer negotiation and internal navigation of commercial and legal teams. If youre looking for a new challenge on a growing impactful and supportive team the Customer Renewal Center is the place for you!

As a Customer Renewals Executive (CRE) you are responsible for delivering end-to-end renewal execution through partnership with the extended SAP account team. You are responsible for interfacing with volume partners on SAPs behalf to negotiate commercial terms and drive incremental revenue.

You will be responsible for representing SAP and will be empowered to know all internal process-related phases of renewals. You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to SAPs growth. We promote a culture of open dialogue and continuous improvement; in this role we encourage you to voice your feedback to drive improvements within the business.

Renewal Execution Tasks:

• Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation product portfolio and entitlement metrics and support on transactional steps related to renewals and replacements.
• Leverage internal SAP networks to navigate cross-functionally and regionally.
• Possess knowledge of SAP Cloud Terms and Conditions.
• Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer.
• Knowledgeable in commercial metrics and forecasting principles.
• Engage with partners reactively to address their renewal needs.

The Customer Renewal Centers mission is to reach #Quest4Zero each and every quarter: ZERO churn ZERO lost and ZERO slipped renewals. We look forward to talking with YOU about how you can build this culture of success with us!

Experience & Language Requirments

• Experience in a customer/partner facing role with ability to influence different stakeholders using strong relationship and communication skills.
• Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
• Ability to work through multiple SAP commercial software systems.
• Proven ability to organize and prioritize tasks while being process oriented.
• Communicate clearly both orally and in written form and proven ability to build strong relationships.
• Spoken and written English and Portuguese

Education

• Bachelors Degree or equivalent comparable experience

#SAPCSCareers

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SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Compensation Range Transparency: SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 78000 - 180700 (USD) actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:SAP North America Benefits.

Requisition ID: 428774 Work Area:Sales Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations:#LI-Hybrid