People Operations & ER Manager

As our People Operations & ER Manager youll lead our People Advisors and Assistants to deliver a high-quality consistent employee relations service. This role requires someone who thrives in a fast-paced environment is confident in managing sensitive issues and can lead with empathy clarity and professionalism.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22000 social and affordable homes mainly in the Bradford district. We employ a talented workforce of nearly 1000 people.

This year weve launched our five-year Corporate Strategy which runs to 2029. Our purpose is to provide high quality homes services and support to our customers so weve worked with colleagues and customers to find out whats important to them. Our customers sit at the heart of what we do and our colleagues are the people wholl help us achieve our vision which is to create the best customer experience to improve everyday lives.

Duties include:

As our People Operations & ER Manager youll lead our People Advisors and Assistants to deliver a high-quality consistent employee relations service. Youll also:

• Personally manage your own caseload of ER matters.
• Provide strategic oversight of complex and high-risk cases.
• Coach and support managers to handle ER issues effectively.
• Ensure legal compliance and adherence to internal protocols.
• Collaborate on people projects and support Business Partners with ER insight.
• Drive improvements in ER policy process and service delivery.

Essential criteria

• CIPD Level 5 qualification or equivalent experience
• Experiencedin HR business partnering or employee relations with a strong understanding of employment law organisational change and people strategy
• Confident communicatorswho can influence coach and build trusted relationships at all levels
• Proactive and accountable able to manage multiple priorities at pace while maintaining high standards
• Analytical and detail-oriented with strong problem-solving skills and a commitment to continuous improvement
• Collaborative team playerswho thrive in a fast-paced values-led environment
• Flexible and creative able to adapt to change and bring fresh thinking to complex challenges
• Organised and thorough with excellent project management and record-keeping skills
• Resilient and professional with the ability to handle sensitive issues with discretion and integrity

• Starting salary of 48452 per year which increases with service
• Social Housing Pension Scheme - up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training development and qualification opportunities
• Our Hub: our wellbeing and benefits site with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Agile and hybrid working
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

Were looking for great people to join us! AtIncommunities were committed to creating a workplace where everyone feels valued included and supported. We actively welcome applicants from all backgrounds abilities and experiencesbecause we know thatdiverse perspectives make us stronger.

Based inBradford a city known for its rich cultural diversity we servevibrant communities. As a social housing provider were passionate about making a real difference by providingsafe affordable homesandimproving lives.

Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance just let us know.

Were proud to be aMindful Employer committed to mental health and wellbeing. We also hold theCommitted Menopause Friendly Accreditation recognising the importance of support in the workplace.

Apply early!We review applications as they come in and may close the advert before the deadline.

Ready to make an impactCome work with us!

Required Experience:

Manager