Commercial Account Manager - Renewable Energy

Role OVO-View

Team: Renewable Energy

Salary banding: 33050 - 38000 depending on experience

Experience: Entry/Mid-Level

Working pattern: Full-Time

Reporting to: Senior Manager - Export

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Ownership customer centric & impactful

Top 3 qualities for this role: Inquisitive problem solving & driven

In the words of the team you should leave your current role for this one because.

Youll be at the forefront of the UKs renewable energy transition making a real difference for our customers and our planet! Working with a team of energy experts - this is a great opportunity to use your expertise to deliver real commercial and climate value in an exciting and expanding industry.

Where youll work:

For this role we expect hub based people to be in the office at least twice a week and to go to OVO Connection events in-person.

Youll be assigned to our Bristol where each hub has accessible spaces to park your laptop is designed to inspire people help them connect and bring big ideas to life.

Everyone belongs at OVO

At OVO we are on a mission to solve one of humanitys biggest challenges the climate crisis. And we know it takes all of us to change the world. Thats why we need diverse people from all gender identities ethnicities ages sexual orientations life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So naturally the team youll be joining plays a gigantic role in making that happen. Heres how:

Working within OVOs Energy function this role sits within the Renewable Energy Team. Were a team at the forefront of the energy transition leading the charge to bring more renewable energy to our customers. This role sits within a team of experts on domestic renewable energy - who are leading OVOs work to develop market leading propositions and tariffs for customers with renewable generation technology like solar panels at home.

This role in a nutshell:

Youll be responsible for managing the accounts of some of our largest renewable generation customers. Youll build brilliant long term relationships by developing a deep understanding of the needs of these customers and always working to deliver the best customer outcome. This is a brilliant role for anyone with a passion for providing great customer experience and would suit someone looking to expand their experience or develop their career in the renewable energy sector.

Your key outcomes will be:

• Operating as the main point of contact for commercial generators you will develop and maintain long term relationships with commercial generators to deliver a first class customer experience.
• You will operate processes efficiently and accurately to ensure that we get things right for our customers first time and always look for ways to improve outcomes for our customers.
• When issues arise - you will work to solve them proactively and comprehensively first time.
• You will embed customers at the heart of our processes and continuously seek out ways to improve and develop processes to better serve our customers.
• You will develop an understanding of our contractual obligations and ensure we adhere to these in our processes and communications with our customers.
• Youll be responsible for planning and delivering your own workload within agreed timeframes.
• You will prepare reports on key metrics associated with the customer base highlighting any areas of focus and potential risks or improvements (with support from team analysts).
• You will collect and analyse data concerning generator behavior to understand changing needs (with support from team analysts).
• You will coordinate with colleagues and stakeholders across the business to ensure consistent service levels.

Youll be a successful Commercial Account Manager at OVO if you

• Have a passion for delivering exceptional customer experiences.
• Are able to create and maintain strong internal and external relationships.
• Have an inquisitive mind and a drive to understand and solve problems for customers first time.
• Are able to manage and motivate yourself to power through actions and be proactive in suggesting ways to continually improve our processes.
• You have experience working in a customer facing role - ideally with commercial/B2B customers.
• Are confident working in a complex fast-paced progressive environment.
• Have strong verbal and written communication skills.
• Have demonstrable high attention to detail.
• Are comfortable self-managing your workload and identifying priority tasks.
• Are collaborative and enjoy working with others to deliver optimal results.

You wont like this role if you

• Are unwilling to learn and adapt as our customer base and technologies evolve.
• Are uncomfortable working in a fast paced dynamic environment.

Lets talk about whats in it for you

Well pay you between 33050 - 38000 depending on your specific skills and experience. If your expectations are a little different have a chat with us!

We keep our pay ranges broad on purpose to give us and you flexibility to match your experience to our zero carbon mission.

Youll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVOand theres flex pay. Its an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash add to your pension or choose to spend it on a huge range of flex benefits.

Heres a taster of whats on offer:

For starters youll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level critical illness cover life assurance health assessments and more

For your wellbeing
With gym membership gadget travel and cyber insurance workplace ISA will writing services DNA testing dental insurance and more

For your lifestyle
With extra holiday buying discount dining culture cards tech loans and supporting your favourite charities with give-as-you-earn donations

For your home
Get up to 300 off any OVO Energy plan (when you pay by Direct Debit) plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people we need to listen to each others experiences and find ways to build a truly inclusive and diverse workplace. As part of this we have 8 Belonging Networks at OVO. Led by our people for our people - so when you join OVO you can play a part - big or small - with any of the Networks. Its up to you.

Oh and one last thing...

Wed be thrilled if you tick off all our boxes yet we also believe its just as important we tick off all of yours. And if you think you have most of what were looking for but not every single thing go ahead and hit apply. Wed still love to hear from you!

If you have any additional requirements theres a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Required Experience:

Manager