Assistant Front Office Manager
Assistant Front Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About us
Part of London Regional HotelsThe Lensbury Resortis located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club a 155 bedroom hotel meeting and events space restaurant and bar Spa and 25 acres of gardens and grounds.
The Role
As an Assistant Front Office Manager youll play a vital role in supporting the team working closely with the Front Office Manager to inspire and motivate your colleagues while ensuring every guest enjoys an exceptional experience. Get ready for a dynamic position where youll oversee Front Office operations making sure guests needs are met every step of the way from arrival to departure.
Key Responsibilities
- Lead guide and support the team providing training coaching and ensuring adherence to hotel policies and high service standards.
- Act as the first point of contact for guest enquiries concerns and complaints delivering prompt professional solutions and supporting the Front Office Manager in handling complex issues.
- Oversee smooth check-in/check-out processes assist with billing and coordinate with other departments to ensure seamless guest experiences.
- Ensure compliance with safety security and privacy protocols while responding effectively to emergencies and maintaining accurate logs of incidents and daily activities.
- Conduct regular service quality checks uphold brand standards and maintain clear communication across departments and management.
- Fulfil Duty Manager shifts on a rota basis.
What were looking for:
- Previous Hotel Reception and Supervisory experience including leading and developing a team.
- Excellent communication problem-solving and interpersonal skills.
- Proficiency in Opera Cloud and knowledge of security and safety protocols.
- Flexibility to work night shifts weekends and public holidays.
- Strong attention to detail organisational skills and a professional demeanour.
Benefits
- Free meals whilst on duty
- Staff Discounts at The Lensbury and across the LR portfolio
- Use of some leisure facilities including gym & swimming pool (after successful 30 day review)
- EAP with 24/7 helpline for you and your family
- Online benefits portal with Hospitality Rewards offering lots of discounts across major brands
- Fully funded Apprenticeship opportunities
- Excellent training and development opportunities
- Staff Awards and Social events throughout the year
- Cycle to work scheme
- Free parking
- Refer a Friend programme
- Paid annual leave of 28 days including public holidays
Required Experience:
IC
Employment Type
Full-Time
