Service Manager - Green Bay
Service Manager - Green Bay
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Service Manager will be responsible for overseeing service functions within the branch as well as planning schedules and jobs to ensure excellent service is provided to our customers. In addition they will train direct and develop employees and meet organizational and operational objectives.
Responsibilities:
- Provide technical support for our customers and Field Service Technicians. Travel to customers locations and have ride-a-long trips with Field Service Technicians as needed.
- Work closely with our inside staff and outside vendors on solving service issues.
- Investigate and resolve any issues resulting from employee substandard performance.
- Strive to meet all Service Manager goals/KPIs assigned by Company
- Provide goal setting skill enhancement and performance reviews of team members.
- Provide and assist in customer quotes for service repairs preventive maintenance parts and installs.
- Customer follow-up regarding status changes and delays to their repairs
- Weekly timecard/hours worked monitoring and approval
- Responsible for the supply and upkeep of all company-issued tools safety equipment electronic devices and other branch equipment.
- Assist and support the branch Service Coordinator and other branch Service Managers as needed.
- Supports and enforces all Company policies and procedures.
Qualifications :
- Bachelors Degree or Technical School Degree with a minimum of 3 years in customer service management of industrial technical products is required.
- Knowledge of pumps compressors dryers and vacuum equipment is preferred but not required.
- Knowledge of ERP systems Microsoft Office Suite and Windows is a must; experience with Microsoft Dynamics CRM is strongly preferred.
- Must possess knowledge of manufacturers warranty policies and procedures.
- Ability to lead and motivate people to work together as a team to meet and/or exceed Company goals.
- Demonstrate solid organizational skills with the ability to multi-task be a self-starter and work unsupervised.
- Must have a valid drivers license and a good driving record.
- Have previous management experience
- Want fulfilling work that allows you to achieve corporate objectives
- Have the ability to lead and motivate others
- Have high energy and are a strong team player
- Are self-motivated and responsive to customer needs
- Enjoy working in a fast-paced environment
Additional Information :
Be part of a supportive and collaborative work environment. Apply now and start your journey with us!
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
