Information Developer II

The Opportunity:

We at Flywire are seeking an Information Developer to join our Product Team and help us write our API documentation product-business oriented documentation and support-integration technical documentation. As an Information developer at Flywire you will have the opportunity to contribute to the evolution of our products culture and team. Documentation will be first and foremost written with our Clients in mind but also for internal consumption. 

• Work side by side with the Product Engineering Design and Implementation teams to create the best product-business oriented documentation. 
• Bring your creativity and ideas to define the best practices for naming conventions errors and top class documentation for both external and internal consumption. 

Qualifications :

Heres What Were Looking For:

• 5-8 years of progressive experience writing comprehensive technical documentation.
• Proven ability to independently lead and deliver documentation for larger more complex features or projects. This includes proactively gathering information designing content structures and making autonomous decisions within project scope while requiring minimal oversight.
• Extensive expertise in single source documentation including advanced application of information reuse modular content design and sophisticated categorization to optimize content discoverability and efficiency. Contributes to the overall documentation strategy.
• Strong technical background with advanced understanding of APIs GitLab XML HTML and CSS. Ability to read and understand code at a more complex level and a thorough grasp of the Software Development Lifecycle (SDLC).
• Experience with XML-based Technical Authoring Systems (preferably Madcap Flare or RoboHelp) including advanced features customization and troubleshooting.
• Ability to distill highly technical concepts for complex software products into clear concise and easily understandable content for diverse technical and non-technical audiences.
• Proactively influences cross-functional teams on documentation strategy and best practices. Serves as a key partner to Product Managers and stakeholders for product terminology and expertise while actively mentoring less experienced writers.
• Advanced experience working effectively within agile development environments leveraging collaboration tools (Jira Confluence Slack) to optimize documentation workflows and integrate seamlessly with development cycles.
• A strong interest and usage of AI technology keeping up with new trends and technologies.

Additional Information :

What We Offer:

• Competitive compensation including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices and diversity and inclusion at the core of our people agenda we believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire. #LI-Remote

Flywire is an equal opportunity employer.

#LI-Hybrid

Remote Work :

No

Employment Type :

Full-time