Product Expert

• Be an Activate product expert and customer success best practices advisor for CSMs Customers and prospects in your portfolio/region.
• Share product knowledge best practices processes how to; new releases product map - through workshops (also on site) decks train the trainer and special meetings like presale and POCs..
• Work closely with Product management Product marketing and product education mangers to create more required materials/in local languages to part of Education portal and CSM KIT
• Work closely with CSM and lead the business onboarding of new retailer and connect tthe dots between business and tech during activate implementation.
• Work closely with Tech support and engineering teams to address product Bugs configurations data issues or requests.
• Be proactive regarding education of customers & CSMs to maximize product usage and value.
• Collect &. review Product change requests from Customers and CSMs to deliver & prioritize to the product management team. Be the Bridge between CSMs and product management team.
• Be representative of CSMs and customers in product request meetings and new releases processes- working with Support product and R&D through these processes.
• Work closely Value measurement in order to create success stories and best practices regarding measurement and personalization optimization.
• Perform bi- weekly meetings with CSMs to make sure all required support is being provided.
• Participate in customer QBRs ot steerco in case it required.

Your Objectives/KPIs related to your region/portfolio:

• Overall Customer Satisfaction & Recommendation & referrals (CSAT NPS survey)
• Overall Customer Product Usage & ROI from personalization
• Customers Expansion & Renewal
• Commercial and customer success effectiveness

Qualifications :

• A minimum of 5 years demonstrated experience working with enterprise customers account management consultancy roles.
• Proven track record of establishing strong customer relationships across levels of an organization.
• Proven track record in delivering great value to customers.
• Excellent presentation and communication skills ability to guide and perform long/ onsite/ workshops.
• Strong communication and interpersonal skills.
• Diplomacy tact and poise when working through customer issues and escalations.
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
• Demonstrated ability to effectively work cross-functionally.
• Project management skills
• Strong analytical skills experience with data analytics and creating insights out of data.
• Experience in retail industry FMCG market and shopping behavior analytics - an advantage.
• Experience with CRM/Personalization/ digital advertising is an advantage.

Must haves:

• Excellent English and Spanish Portuguese is huge advantage
• Excellent proficiency in MS Office tools.
• Strong experience with creating presentations best practices/frameworks materials and other educational & enablement documents.
• Ability to create cross teams processes and implement them.
• Bachelors degree

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Work :

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