Ocean Import Agent
Ocean Import Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Ensure timely and accurate movement of freight and information while providing an exceptional customer service within the Ocean Import Department.
- Ensure smooth and timely freight process flow meeting customer expectations
- Ensure accurate and timely data entry into our operational system per Operational Performance Standards (OPS)
- Track and Trace Ocean Import Files daily
- Use Workflow on a daily basis
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client and vendors billing within Expeditors and customer standards.
- Interact with our customers in arranging their international shipments meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Shipping lines trucking companies and others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations. No fines penalties or late filing.
- Understand department process flow and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
- Meet KPI standards in accordance with the Companys procedures
- Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
- Escalation of problems to Management when necessary
Qualifications :
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
- Understanding of ocean documentation process a plus.
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
- Pro-active strong organizational skills.
- Good computer skills (Excel Word).
- Hazardous Materials certification (preferred).
Additional Information :
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and Long-Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Up to 26 work from home days annually
- $20.00-$28.00 per hour is the starting range.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
