Customer Service Executive
Customer Service Executive
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Job Description
ABOUT THIS JOB
This is a junior role within a global client support team which will offer a lot of exposure potential growth and will provide opportunities to learn from senior NielsenIQ leaders.
In this role you will provide direct support to NielsenIQs biggest clients by resolving their queries via a modern client service platform as well as provide direct support to NielsenIQ Global Client Services team on global KPIs.
RESPONSIBILITIES
Provide Customers with outstanding service and support day-to-day questions
Play a connector and enabler role to ensure resolution of received queries
Creating and delivering high quality KPI reports and materials based on NielsenIQ data to support the Global Client Services team in their conversations with global clients
Cooperate and communicate with various local and regional teams (i.e. Operations Local Client Delivery Commercial Product Leadership) to complete assigned tasks
Collecting information from local teams and creating presentations on NielsenIQ product enhancements
Using Microsoft suite Excel and PowerBI regularly.
Extracting data from internal databases and embedding the data in client ready format
Plan and execute regular personal workload and meet aligned timelines
Operate in a virtual/multi-cultural environment liaising with stakeholders and colleagues
Creating good content material for senior stakeholders
Supporting the Global Client Services team with ad-hoc deliveries
Communicating with both local and global teams to complete tasks
A LITTLE BIT ABOUT YOU
You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset and a focus on self-development.
QUALIFICATIONS
Graduate or part-time Student of Technical University Degree is a plus.
Fluency in spoken and written English is required.
Experience and knowledge of Microsoft Excel is required.
Experience with Microsoft package - PowerPoint Word is required.
Attention to detail and interest in working in a data-driven environment.
Ability to work well within a team as well as independently.
Strong analytical problem solving and communication skills.
Experience with Microsoft Power BI is a plus but not required.
#LI-DW1
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
