Customer Service Leader - Temporary
Customer Service Leader - Temporary
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Job Description
**If you are a current Idaho Power employee please apply through the Employee Portal.
Application Deadline:
08/08/2025 at 11:59 pm Mountain Time# of Positions:
1Job Type:
Temporary (Fixed Term)Job End Date:
07/01/2027Exemption Status:
ExemptPay Range:
$96865.60 - $116646.40 AnnuallyMinimum Age Requirement:
Job Description:
Idaho Power located in vibrant Boise Idaho is looking for a Customer Service Leader to join our Customer Operations team. Its an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon and were working hard to safely provide our customers with the safe reliable affordable energy they depend on.
What does a Customer Service Leader do for us
Provides direct leadership and daily coaching and mentoring for Customer Service Representatives (Entry I and II Outage Specialists and Customer Solution Advisors). Measures and monitors growth development and overall performance of direct reports. Analyzes employee performance data to write performance management plans make decisions on employee advancement and employee training. Partners with the support group for training for the following employee groups: Customer Service Representatives Outage Specialists and Customer Solutions Advisors. Responsible for adhering to regulatory requirements and assuring non-key SOX controls are executed and documented in a timely and accurate manner each month.
In addition to the meaningful work we do we offer work-life balance competitive pay and benefits an employee incentive plan and both a 401k employer-match and a pension plan making Idaho Power one of the best employers in the state.
A COMPETITIVE CANDIDATE WILL HAVE
Knowledge of:
- Current customer information system and other related applications (i.e. CLRIS MS Office etc.) training and adult learning techniques regulatory rules and regulations
- Company terminology programs and general rules and requirements
- Processes in customer service metering and lines
Preferred:
- Call center operations including supporting technologies
Skills in:
- Managing multiple responsibilities with conflicting priorities using good judgment under pressure coaching and mentoring direct reports and providing constructive performance feedback
- Strong interpersonal communication and listening skills
- Problem identification analysis and solution and conflict resolution
- Strong writing skills
- Demonstrated leadership experience
Ability to:
- Provide effective one-on-one training
- Build and maintain effective working relationships with Customer Service Center work teams regional teams and external customers
- Research inquiries make good business decisions interact with customers and provide customer service
- Assist team members with solutions to customer issues using established guidelines
- Manage multiple tasks
- Be a self-starter
MINIMUM REQUIREMENTS
Education:
- Bachelors degree in business or applicable field
OR
- An equivalent combination of education and experience
Experience:
- 5 years of experience in customer service or similar role
Preferred:
- 5 years of leadership experience customer service
Licenses & Certifications:
- Valid drivers license with an acceptable driving record based on driving requirements for the position
PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment fine motor skills including typing on the computer dialing phones filing paper and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.
ADDITIONAL REQUIREMENTS
The successful candidate must demonstrate an understanding of and commitment to Equal Employment Opportunity for all applicants and employees and will be expected to support and facilitate a workplace culture of dignity and respect. Additionally he/she will be responsible and accountable for supporting the Companys non-union status its safety culture event processes and the accident records of employees in his/her area of responsibility.
ADDITIONAL INFORMATION
Working hours will vary from 7:30 am to 6:30 pm Monday - Friday to provide coverage for all hours the Customer Service Center is open. Work extra hours as needed to meet business expectations. Be on call as needed to provide outage support for after hours and weekends. Occasional overnight travel. The successful candidate must demonstrate an understanding of and commitment to Equal Employment Opportunity for all applicants and employees and will be expected to support and facilitate a workplace culture of dignity and respect. Additionally he/she will be responsible and accountable for supporting the Companys non-union status its safety culture event processes and the accident records of employees in his/her area of responsibility.
Temporary employees are eligible to apply for internal job postings. Internal regular employees who are successful candidates will be placed as regular employees in a Temporary Duty Assignment job order for your current position to be held for your return qualified employees must have supervisory approval to participate and have been in their current position for at least six months.
Competencies:
Adaptability Building Partnerships Coaching Communication Creating a Culture of Trust Customer Focus Decision Making Guiding Team Success Resolving Conflict Safety LeadershipNeed Assistance Completing Your Application
Please contact our Recruiting Office if you have questions require assistance or accommodation while applying for employment with Idaho Power Company: Phone: or Email:
Idaho Power is an Equal Opportunity Employer
Were proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex (including pregnancy) age sexual orientation gender identity genetic information veteran status physical or mental disability marital status and any other status protected by applicable federal and state laws.
Please note: Idaho Power will not provide sponsorship for obtaining an employment visa such as an H-1B visa.
Employment Type
Full-Time
