Member Experience Representative I

Are you looking for an amazing sales and customer service job with daytime hours paid holidays and terrific benefits

Some of our fabulous benefits include paid time off flexible schedule health insurance dental insurance vision insurance retirement plan and tuition reimbursement. And to top it off CTCU is a great place to work!

Join the CTCU team! Community Trust Credit Union (CTCU) is looking for a Member Experience Representative I with customer service and sales backgrounds to work full-time at our Grand Hunt Center branch. We are looking for individuals just like you to be available Monday through Friday from 8:30am to 5:30pm and 8:30am to 1:30pm on Saturdays. Our full-time employees usually work about 38 to 40 hours per week.

Member Experience Representative I Qualifications and Experience:

The Member Experience Representative I is responsible for helping members with their in-person financial transactions including handling cash and other negotiable instruments while delivering service that aligns with credit union standards. Manage the sales and service of all credit union products and services with an emphasis on fostering relationships enhancing member loyalty and increasing wallet share.

Basic Expectations for Member Experience Representative I:

• Accurately handle financial transactions such as deposits withdrawals check cashing and loan payments. Issue money orders redeem savings bonds and process wire transfer requests. Transfer funds between member accounts as instructed ensuring adherence to credit union service standards. Balance cash drawer negotiables and daily transactions.
• Deliver outstanding member service by addressing inquiries resolving issues and assisting with financial needs. This includes but is not limited to opening and closing savings accounts and certificates of deposit managing safe deposit box access and processing check orders and stop payments. Balance cash drawer negotiables and daily transactions.
• Promote and recommend credit union products and services to members.

Some of the things we look for in a Member Experience Representative I are:

• Able to communicate effectively via multiple channels (for example in person phone written via email/chat and video).
• Ability to provide top notch service with every member interaction including the ability to communicate promotions effectively.
• Previous sales experience and proven success in this environment.
• One to twelve months of similar or related experience.
• A high school education or GED.
• Ability to navigate/operate a PC in a Windows based system with ease.

Compensation & Benefits:

Budgeted starting hourly rate: $16/hour. This position is eligible for a sales-based incentive.

This role is eligible for the following benefits:

Paid Time Off

• Generous Paid Time Off
• Health Time
• Personal/Birthday Day each year - eligible after first year of employment
• Bereavement Time

Health/Medical - Eligible first of the month following one full month of employment

• Medical insurance with HMO and PPO plans to choose from
• Dental and Vision insurance
• Flexible Spending Account
• Short and long term disability insurance life and AD&D insurance
• Tuition Reimbursement - eligible after one full year of employment

Retirement Savings:

• 401(k) Retirement Savings Plan - eligible to participate in after one full month of employment.
• Matching Contributions after 1000 hours of service 21 years of age and six months of employment. You may begin your contribution on the first pay period of the calendar quarter after one full month of employment. Entry is quarterly.
• Safe Harbor contributions. CTCU provides every eligible employee a contribution of 3% of compensation. In order to participate in the employer contributions under Safe Harbor you must be 21 years of age have 12 months of service and work at least 1000 hours during that 12 months. Safe Harbor funds are 100% vested and employees who have met eligibility requirements are eligible to receive the Safe Harbor contribution by completing one hour of service. Safe Harbor entry is semi-annually.

Equal Opportunity Employer:

Community Trust Credit Union (CTCU) is an Equal Opportunity Employer. We fully comply with the requirements and spirit of the law regarding equal opportunity in all aspects of employment. CTCU ensures that there is no discrimination based on race ancestry color religion sex sexual orientation gender identity marital status pregnancy age national origin citizenship disability genetic information military status (including unfavorable discharge) criminal or arrest history (unless job-related) crime victim status or any other protected characteristic in recruitment selection training promotion termination or any other terms and conditions of employment.

At CTCU we are proud to foster an engaged and inclusive culture and remain committed to ensuring equal employment opportunities in all hiring and employment decisions. We are dedicated to providing access equal opportunity and reasonable accommodations for individuals with disabilities in our employment practices services programs and activities. If you require reasonable accommodation to participate in the job application or interview process please contact our Human Resources team at

Required Experience:

Unclear Seniority