Specialist I, Terminal Installer
Specialist I, Terminal Installer
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Job Description
Position Overview:
We are seeking an enthusiastic and motivated Specialist I Terminal Installer to join our team at Dynamics Payments. This role is crucial in delivering a white-glove experience to our clients by deploying and installing our integrated payment process software solutions applications and hardware. You will play a key part in ensuring positive customer experiences through effective communication and meticulous execution of installation processes. This position requires travel within Puerto Rico to client locations.
What were obsessive about:
- Customer Satisfaction: We are committed to providing exceptional service and ensuring our clients have seamless experience with our technology.
- Technical Excellence: We strive for accuracy and efficiency in our installations maintaining high standards for all our deployments.
- Continuous Learning: We foster a supportive environment where you can grow your technical skills and knowledge.
- Professionalism & Communication: We value clear friendly and professional communication with our clients and team members.
Duties and Responsibilities:
- Technical Installation & Support:
- Install POS terminals switches and other hardware at client locations.
- Support network wiring (Cat 5 & Cat 6) and perform basic software configurations.
- Provide end-user training sessions to clients on equipment usage.
- Shadow senior technicians to learn troubleshooting for POS and network issues.
- Assist with remote and on-site technical support as needed.
- Documentation & Record Keeping
- Maintain accurate records of completed work using electronic systems.
- Client Interaction & Communication
- Provide friendly and professional assistance to clients during installations and follow-ups.
- Travel within Puerto Rico to client locations as required.
Qualifications
- Some knowledge of POS (point of sale) industry hardware and software.
- Understanding business networks (wired and wireless) and peripherals like switches routers and printers.
- Basic understanding of networking technologies such as TCP/IP DNS and firewalls.
- Knowledge of internet connectivity (cable DSL dial-up).
- Excellent methodical approach and problem-solving skills.
- Strong organizational and time management abilities.
- Excellent verbal communication skills in both Spanish and English.
- Some relevant experience working with technology systems or in technical support.
- Related experience in computer technical support or onsite technician experience is a plus.
- Valid Drivers License and clean driving record.
Travel Component
- Travel within Puerto Rico to client locations is required. Corporate car and gas expenses will be covered.
Working Conditions
- 8-hour rotating shifts.
- Physical tasks such as lifting and moving equipment may be required.
Job Classification
- Non- Exempt
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs job requirements and individuals qualifications without regard to race color religion national social or ethnic origin sex age physical mental or sensory disability sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
Payroc is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Human Resources Department at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
