Account Director - Global Sales (172100)

At the Shangri-La Group we are a heart-warming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour as kin as family. We strive to be the preferred employer by providing great benefits tranquil and sincere working environment work-life balance and effort recognitions.

Shangri-La Group is seeking an experienced and dynamic Arabic-speaking Account Director to lead and oversee relationships with corporate/MICE segments and travel agents in Saudi Arabia. Based in Riyadh this role is essential for driving revenue growth increasing brand visibility and strengthening relationships within the Kingdoms government and private sectors while also maintaining key partnerships with travel agencies. The Account Director will work closely with both the Regional and Hotel teams to align local strategies with the global sales objectives of Shangri-La Group. The ideal candidate must be able to travel easily within the GCC countries to support sales efforts and build relationships.

As an Account Director We Rely on You To

• Sales Strategy Development: Design and implement a strategic sales plan to target the corporate/MICE segmentsand travel agents maximizing revenue potential across Shangri-Las properties in the region while ensuring alignment with global sales objectives.
• Relationship Management: Build and nurture long-term relationships with key decision-makers within corporate/MICEand travel agencies.
• New Business Development: Identify new business opportunities and maintain a strong pipeline of potential clients in corporate and MICE.
• Account Management: Oversee and grow existing client accounts ensuring the highest levels of customer satisfaction and retention.
• Cross-Functional Collaboration: Work with internal departments (Marketing Operations Revenue Management) and the Global Sales Team to develop tailored offers and packages that meet the needs of corporate/MICEand travel agents.
• Event & Promotion Management: Plan and execute events and promotions targeting corporate/MICEand travel agents ensuring effective execution and strong participation.
• Reporting & Insights: Regularly report on sales performance market trends competitor activity and client feedback to senior management and the Global Sales Team.
• Contract Negotiation & Pricing: Negotiate contracts pricing and terms with clients adhering to Shangri-Las policies and procedures.
• Industry Representation: Represent Shangri-La at key industry events conferences and trade shows in Saudi Arabia and across the GCC ensuring professional representation in global markets.
• Compliance: Ensure compliance with all company policies and local regulations across all aspects of sales and client engagement.

We Are Looking for Someone With

• Bachelors degree in Business Administration Marketing Hospitality or a related field.
• Minimum of 8-10 years of experience in the hospitality tourism or related industries with a focus on corporate/MICEand travel agent sectors in Saudi Arabia.
• Proven track record in business development and relationship management within corporate/MICEsectors.
• In-depth knowledge of the Saudi Arabian travel industry including key players in government and travel agent sectors.
• Fluent in Arabic and English with excellent written and verbal communication skills in both languages.
• Experience working in Global Sales Teams to integrate local efforts with global objectives.
• Ability to travel easily within the GCC countries to support regional sales initiatives and client relationship-building.
• Strong communication negotiation and interpersonal skills with the ability to influence and build rapport at all levels.
• Comprehensive understanding of the local culture customs and business etiquette in Saudi Arabia and the wider GCC region.

Local package will be offered to successful candidate
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