Technical Support Specialist - Bilingual French
Technical Support Specialist - Bilingual French
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Job Description
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist (Bilingual French) who will provide expert technical assistance to customers and partners diagnosing and resolving complex hardware and software issues for Geotab products (including GO devices and the MyGeotab platform) as well as integrated partner technologies. If you love technology and are keen to join an industry leader we would love to hear from you!
What youll do:
As a Technical Support Specialist (Bilingual French) your key area of responsibility will be troubleshooting and resolving technical issues providing comprehensive support for both Geotab and partner products and ensuring customer satisfaction through effective problem diagnosis and solution delivery. You will be responsible for handling support cases from initial contact through resolution maintaining detailed documentation and contributing to our 24/7 support operations. You will need to work closely with customers partners and internal technical teams to escalate complex issues and collaborate on solutions for cameras keyless systems and other integrated technologies.
To be successful in this role you will be a customer-focused professional with excellent bilingual communication skills in French and English demonstrating patience empathy and the ability to explain technical concepts clearly to users of varying technical backgrounds. In addition the successful candidate will have strong technical aptitude with experience in programming languages and big data applications proven problem-solving abilities and the flexibility to work rotating shifts including days evenings nights weekends and holidays to support our 24/7 operations.
How youll make an impact:
Support partners customers sales representatives and internal teams through various communication mediums (i.e. phone chat and email).
Provide technical expertise on database set up user management rules and reporting device errors network communications portal configuration and navigation product implementation and troubleshooting the Geotab hardware and software applications.
Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
Diagnose and resolve technical hardware and software issues involving connectivity installation and software inquiries.
Manage develop and deliver product service training directly to resellers and customers.
Provide successful resolution to all customer complaints.
Report escalating and severe concerns/issues to management.
Preserve the confidentiality and security of customer data and information.
Support Geotab global strategic initiatives.
What youll bring to the role:
- Ability to read write and speak in English and French Fluently.
1-3 years in customer service/support capacity.
1-3 years with troubleshooting technical issues.
Expert level Excel skills including creation of pivot tables and reports.
Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
Highly organized and able to manage multiple tasks and projects simultaneously.
Excellent verbal and written communication skills.
Comfort speaking with customers by telephone email and chat.
Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
Working knowledge of various programming languages (i.e. SQL Python C# or JavaScript).
Working Knowledge in utilizing data warehouses (i.e. Google Big Query).
Strong interpersonal relationship building skills.
Strong analytical skills with the ability to problem solve well-judged decisions.
A strong team-player with the ability to engage with all levels of the organization.
Technical competence using software programs including but not limited to Google Suite for business (Sheets Docs Slides).
Ability to work any schedule in a 24/7 environment.
If you got this far we hope youre feeling excited about this role! Even if you dont feel you meet every single requirement we still encourage you to apply.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
Required Experience:
Unclear Seniority
Employment Type
Full Time
