Client Services Manager
Client Services Manager
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1 Vacancy
Job Description
Position Summary
The Client Services Manager is responsible for maintaining the client relationship for existing accounts. This role leads the development of account strategies by understanding the clients business and partnering with internal shared services to develop high-value market solutions to drive Archways value proposition for the purpose of revenue growth. The Client Services Manager must ensure strong executional delivery for day-to-day account management.
Key Results Area
Execute defined tasks related to specific client requirements & ensure Client Services obligations & program specifications sold to the client are attained
Ensure daily support needs are accounted for in the onboarding process. In addition kick-off a 6-month post go-live effectiveness check of the rate card & SOW
Manages weekly client status meetings
Manage client health corrective actions with each department by coordinating discussions & communicating the plan of action in the weekly client health reporting
Execute monthly financial assessments of each client provide variance explanation to assigned FP&A
Ensure all services are billed as defined by the SOW & rate card
Facilitate Business Review content for clients by engaging Client Services Representative Operations Client Support & assigned Sales owner
Identify new opportunities with clients and communicate effectively with the Sales team and the Line of Business leaders to drive additional profitable revenue growth
Manage the workload between Client Services Manager & appropriately & ensure all Client Services Representatives understand their accountabilities & are actively executing their tasks to meet the Client Services expectations of the clients
Work with direct report(s)through coaching and development setting clear expectations and recognizing and celebrating successes and behaviors
All other duties as assigned
Skills & Qualifications
Bachelors or advanced degree preferably in business or equivalent work experience
Minimum 4-6 years successful major account management and/or sales experience
Ability to develop maintain and deepen relationships with senior-level client contacts
Track record of exceeding relationship management objectives
Proven business acumen judgment and decision-making skills
Ability to coach mentor and support the personal development of employees
Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment
Record of success as a self-starter who can work independently and in a team environment
Strategic thinker with analytical aptitude and ability to manage detailed project requirements
Proficient in the MS Office suite and able to learn new systems
Aptitude for interpreting contracts and legal documents
Ability to travel independently up to 20% or as may be required
Advatix Inc. is one of the worlds leading providers of e-commerce Supply Chain and Logistics Consulting Services and Solutions that enable its clients to transform their operations for speed service and cost of fulfillment and delivery of goods and services. We are committed to an inclusive workplace that does not discriminate against racenationality religion age marital status physical or mental disability sexual orientation gender orgender identity. We believe in diversity and encourage any qualied individual to apply. We are an EEOCEmployer.
Required Experience:
Manager
Employment Type
Full-Time
