Job Description

You will be working on a flexible hybrid schedule as part of Fidelitys dynamic working arrangement.

Current work authorization for Canada is for all openings.

At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best - both personally and professionally.

How Youll Make an Impact

The Application Support Analyst - Wealth Management supports the delivery and daily operations of integrated technology solutions for Fidelity Wealth and Private Wealth businesses. This position bears both technical analysis and operational responsibilities and understands how technology supports key business processes.

This role is accountable for supporting specialized vendor applications system integrations resolving incidents and ensuring vendor and support documentation is maintained. The Analyst collaborates closely with IS teams business stakeholders and third-party vendors to ensure smooth day-to-day operations and successful delivery of technology services.

What You Will Do

1.Solution Delivery Support

• Assist in defining and documenting application-specific requirements by translating business needs into technical language and functional expectations. Provide input to system architects and technology leads for solution design decisions.

• Support data mapping analysis and interface design for in-house and vendor system integrations

• Participate in system functional integration and regression testing. Assist in developing test cases and validating defect fixes in coordination with QA and technical teams.

• Support production release coordination and post-deployment validations in production.

2. Application and Technical Incidents Support

• Support business users during incidents and maintain communication channels and protocols.

• Gather and validate necessary details to open vendor support tickets triage vendor application issues with Fidelity IS shared services and escalate issues where needed.

• Document root causes and resolutions for recurring problems

3. Knowledge Management and Process Documentation

• Act as a key SME to organize a structured Confluence space to consolidate technology stack documentation with underlying business workflows and other supporting and reference information.

• Support Data Governance efforts. Keep timely and accurate record of integrations and processes that involve client PII data.

• Support internal process documentation and playbooks.

• Contribute to departmental process updates knowledge articles best practices and SOPs for incident handling feed failures and system recovery playbooks / steps.

Required Skills & Qualifications

• Degree in Computer Science Software Engineering Economics or Mathematics or equivalent working experience
• 3-5 years of experience in IT support operations or solutions delivery.
• Technology vendor management is a plus.
• Strong knowledge of Wealth Management operations.
• Strong stakeholder management interpersonal and diplomatic skills required to communicate with senior management across the organization
• Familiarity with basic SQL APIs batch processes and IS ticketing systems and processes.
• Excellent verbal written and presentation skills

Some of the ways well help you feel valued and supported as part of our team:

• Flexible working arrangements - 100% remote hybrid and in office options
• Competitive total compensation including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day with 100% employer-paid premiums that include up to $5000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs including an active network of Employee Resource Groups
• Extensive professional development opportunities including access to over 11000 training and development courses tuition reimbursement and monetary rewards for completing a required designation
• We care a lot about fostering a compassionate people-centric culture and are proud to have been named one of Canadas Top 100 employers for the last five years.