Customer Success Manager: Consumer Packaged Goods (CPG)
Customer Success Manager: Consumer Packaged Goods (CPG)
Posted on :
10-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-06-2025
Job Description
About Lumafield:
Lumafield was founded in 2019 to upgrade manufacturing.
We are engineers with deep experience across the product development cycle from initial ideas to shipping hardware across industries and specializations who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.
Engineers make million-dollar decisions every day and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products as well as AI-driven tools that highlight problems and generate quantitative data Lumafield promises to revolutionize the way complex products are created manufactured and used across industries. We started with industrial CT scanning which for us was the most valuable but underutilized tool in the manufacturing toolbox enabling us to rapidly inspect essential components non-destructively.
We rebuilt the whole system from X-ray capture to computer vision analysis to web-based collaboration to the entire business model making the most advanced manufacturing tech more accessible to every industry. Our company like our platform is designed for upgrades. Were building for greater intelligence autonomy and speed. For deeper vision operational excellence and powerful insights. And then well upgrade it all again.
Lumafield is headquartered in Cambridge MA and has an office in San Francisco CA.
About the role:
Lumafield is looking to bring on an industry experienced Customer Success Manager (CSM) to drive customer outcomes and revenue growth for Lumafields industry changing products.
The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion serving as the advisor and trusted partner for stakeholders helping build advocacy within their accounts and ensuring customers achieve business value from our products.
Working at the intersection of advanced industrial technology and customer strategy CSMs will lead business reviews develop and execute on mutual customer success plans and drive net revenue retention through strategic account growth.
This role requires technical depth to understand CT scanning workflows engineering analyses manufacturing processes as well as the business acumen to translate technical success into quantifiable business value.
What youll do:
- Serve as the primary point of contact and trusted advisor for your customer accounts coordinating cross-functional collaboration across the company with Solutions Engineering Sales Marketing Product and Finance
- Identify track and quantify business impact demonstrating ROI of Lumafields products and services
- Proactively manage renewals processes and mitigate churn risk
- Identify upsell cross-sell and new use case opportunities within your portfolio of accounts to drive expansion
- Build strong customer relationships through mutually valuable touchpoints such as business reviews success/ goal planning product roadmap reviews and adoption check-ins
- Help build and improve a scalable customer success function including data-driven decision making and standard processes and playbooks
About you:
- Engineering B.S. degree or equivalent technical experience
- 6 years of client facing experience such as in account management consulting or program management and/or working in CPG including packaging or with plastics and comparable products and processes
- You understand the CPG industrys typical business models manufacturing processes and supplier dynamics
- Excellent verbal and written communication that flexes to be effective across levels of an organization
- Ability to independently create and deliver executive level presentations
- Expertise in manufacturing processes
- Extremely organized and are ready to dive head first into a rapidly scaling startup environment
Bonus points:
- MBA or equivalent business experience
- Quality Control or Quality Assurance experience
Lumafield offers both competitive cash and equity compensation as well as a health & wellness stipend 401k parental leave flexible PTO commuter benefits company wide events and more!
Lumafield is committed to building a team that represents a variety of backgrounds perspectives and skills because the more inclusive we are the better our work will be. Do you feel like your skills dont meet every single requirement listed We encourage you to apply anyway If youre excited about our technology the opportunity and are eager to learn more wed love to hear from you!
In keeping with our beliefs and goals no employee or applicant will face discrimination or harassment based on: race color ancestry national origin religion age gender marital domestic partner status sexual orientation gender identity disability genetic information or veteran status.
Reach out if you want to be a part of what we are building.
Required Experience:
Manager
Employment Type
Full-Time
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