Production Assurance Analyst Lead
Production Assurance Analyst Lead
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Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Production Assurance Analyst LeadWhat does a successful Lead Production Assurance Analyst do at Fiserv
The Lead Production Assurance Analyst will lead operational monitoring efforts drive incident resolution implement structured change management and build scalable processes where none currently exist. You will join the Output Solutions team supporting our print and card production facilities. In this pivotal role you will serve as a central point of coordination for production assurance working cross-functionally with Operations Engineering IT and Quality to ensure consistent high-quality service delivery.
What you will do:
- Lead the monitoring and rapid response for production systems across multiple facilities consistently identifying and escalating disruptions to minimize downtime and protect client commitments ensuring seamless operational continuity.
- Create document and implement scalable and robust processes for incident management change validation escalation handling and knowledge capture with a particular focus on areas where existing processes are limited or informal.
- Own and drive comprehensive post-incident reviews meticulously identifying root causes and tracking long-term remediation efforts across various stakeholders and support teams to prevent recurrence.
- Partner with internal teams to ensure thorough change readiness accurately assessing potential production impacts and coordinating schedules meticulously to avoid conflicts or disruptions in operations.
- Develop and maintain advanced KPIs dynamic dashboards and detailed reporting tools to measure production health ensure strict SLA adherence and conduct insightful trend analysis to drive continuous improvement.
- Serve as a trusted leader and authoritative point of contact during high-impact incidents providing timely and accurate real-time updates and post-resolution communication to maintain transparency and trust.
- Build maintain and continuously enhance comprehensive documentation and knowledge management resources including SOPs detailed training guides and thorough resolution playbooks to support consistency and efficiency.
- Act as an experienced mentor and invaluable resource to junior analysts sharing industry best practices fostering skill development and helping to standardize execution across teams and shifts for optimized performance.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
What you will need to have:
- 6 years of experience in production assurance IT operations service delivery or manufacturing support.
- 6 years of experience creating and operationalizing new processes or frameworks within complex multi-site environments.
- 6 years of experience with tools such as ServiceNow Power BI Excel or equivalent for ticketing monitoring and reporting.
- 6 years of experience in incident change and problem management frameworks (e.g. ITIL).
- Bachelors degree or equivalent combination of educational background related experience and/or military experience.
What would be great to have:
- Background in high-volume print plastics or card manufacturing environments.
- Familiarity with regulated environments (e.g. PCI HIPAA SOC) and audit readiness.
- Process improvement experience; Lean Six Sigma certification is a plus.
- Ability to lead cross-functional meetings and drive consensus across diverse teams and roles
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
IC
Employment Type
Full-Time
