Consultant, Professional Services (6631)

Whyyoulllove Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative and for their people to be engaged connected and creative at work. That means moving them to the cloud helping them build the workplace of tomorrow and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging continuously striving to do whats good for our people and communities.

The impact you will have:

Softchoice is reimagining the role we play in our customers lives and we are seeking great people to strengthen our customer centric culture.

In the rapidly changing IT environment full of complex challenges for customers our role is to ensure their experience with Softchoice is engaging effortless and valuable.

As an Identity and Messaging Consultant within the Professional Services organization you will have the opportunity to consult with and advise our valued enterprise and public sector clients on the setup configuration and administration of Active Directory Microsoft 365 Exchange and migration management solutions as part of their overall IT infrastructure.

What youll do:

• You will support and collaborate with the team on Active Directory Microsoft 365 Exchange (on-premise and online) and migration management implementation projects which would include upgrades installations configurations migrations security policy design administration and user training. This will require a technical understanding of Active Directory Microsoft 365 Microsoft Exchange Quest On-Demand and Bit Titan Migration Wiz toolsets.
• You will work closely with co-workers (internally) end-users (externally) and vendor representatives on the installation configuration and troubleshooting of MS Teams in accordance with contract SLAs
• You will mentor and develop Engineers and Technicians on the team and provide guidance on their technical skills as well as the soft skills required for their success
• You will function as a technical expert with strong customer interaction skills and the ability to advise on implement and manage complex solution and service deployments for clients
• You will have a hunger for learning and take advantage of the opportunities to pursue relevant certifications and training for Microsoft 365 and Exchange as well as vendor-specific training for solutions including Quest and Bit Titan.
• You will be a role model for our values of personal growth customer passion taking care of others & owning the end result.
• You will have the opportunity to work in a highly visible customer-facing role.
• You will have the chance to use your technology expertise supporting a detailed actionable Statement of Work with our architects engineers and project managers.
• You will do this by staying on top of new trends and technology updates
• You will also continually fine-tune your delivery adoption and problem-solving skills along the way

What youll bring to the table:

• A curious mindset willing to ask the right questions to provide customers with the best possible solution
• A problem solver with the capability to uncover & address the root cause of an issue
• A proactive work ethic that puts responsiveness to customers first
• Passion for building strong relationships with customers and driving great CX
• Computer Science / Information Technology degree or diploma or equivalent industry experience.
• Ability to travel up to 10% of the time
• 3 years work experience in a client-facing professional services role or 5 years of related industry experience
• Updated Certifications and training to include Administering / Configuring Windows Server Hybrid (core and advanced) On-Demand Migration for M365 and Active Directory and ITIL v4 Foundation

Not sure if you qualify Think about applying anyway:
We understand that not everyone brings 100% of the skills and experiencefor the role.

At Softchoice we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech returning to work after a gap in employment or looking to transition and take the next step in your career we are excited to learn more about you and encourage you to apply.

Why Youll Love Working Here:

• The People: Youll thrive in our collaborative environment surrounded by incredible colleagues who foster support and innovation driving our collective success
• High-Performing Culture: At Softchoice we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We arean equal opportunity employer committed to diversity inclusion & belonging. Peopleseeking employment at Softchoice are considered without regard to any protected category including but not limited to race color religion national origin age sex marital status ancestry disability veteran status gender identity or sexual orientation.

Require accommodation We are ready to help:
We areproud to provideinterview &employment accommodationduring the recruitment and hiring process. If you requireanyaccommodation to apply or interview for a position please reach out directly to.We are committed to working with you to best meet your needs.

Our commitment to your experience:
We arecommitted to the safety of all applicants and team members. With that in mind we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you(such as children or furry friends)and we willbe doing the same.

Before you start with us we will conduct a criminal record check verify your education and check your references.

When you join Softchoice we will onboard you remotely. Dont worry. Its quick simple and youll be connected with your new team in no time.

Job Requisition ID:6631
EoE/M/F/Vet/Disability

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