Centralized Scheduling Lead - System Suppport Hospice - Days
Centralized Scheduling Lead - System Suppport Hospice - Days
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
General Summary
Functions in a lead role providing liaison between applicable scheduling staff and leaders. Serves as a resource for the scheduling staff and provides assistance and guidance as needed. Also performs the functions as a scheduler as needed.
Responsibilities
Duties and Responsibilities
Essential Functions:
- Works collaboratively with Scheduling leadership to provide support and guidance to scheduling staff; ensure processes and standard work is followed by scheduling staff.
- Assists Scheduling leadership with data collection and reports as needed.
- Provides support to the Scheduling leadership with payroll entry and other administrative tasks as assigned.
- Answers incoming calls via centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately.
- Schedules appropriate appointment within established parameters by determining the needs of the patient.
- Answers telephones routes callers takes messages and provides routine information to callers.
- Conducts patient interview over phone to obtain accurate patient information. Understands patient insurance information and correctly enters that information into the EHR system.
- Provides guidance and support at time of initial telephone contact with patients and schedules initial visit.
- Provides referral information in the event the requested service or appointment is not available in an adequate timeframe.
Common Expectations:
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
- Maintains professional growth and development
- Maintains and follows established policies and procedures standard work objectives quality assessment safety environmental and infection control standards.
- Keeps up to date with technology and applies knowledge to the job.
- Operates standard office machines and equipment such as computers calculators and photocopiers.
Qualifications
Qualifications
Minimum Education:
- High School Diploma or GED Required
- Bachelors Degree Preferred
Work Experience:
- 1 year Telephone management experience. Required
- Less than 1 year Behavioral Health/Human Services experience. Preferred
- Less than 1 year Experience in insurance knowledge. Preferred
- Less than 1 year Experience in Health-related and/or behavioral health. Preferred
Licenses:
- Basic Life Support Upon Hire Required
Courses and Training:
- For Behavioral Health: Must attend the following Pennsylvania Department of Drug and Alcohol trainings and obtain necessary certification within 2 years of hire (Confidentiality Training HIV Training STD/Hepatitis/TB Training). within 2 years Required
- Medical Terminology Upon Hire Preferred
Knowledge Skills and Abilities:
- Excellent human relations and oral/written communication skills.
- Analytical abilities.
- Computer and keyboard skills.
- Community services and/or other physician support systems.
- Knowledge of EPIC.
- Knowledge of insurance.
- Ability to work independently.
- For Behavioral Health: Proficiency in Therapeutic Crisis Intervention (TCI) principles of de-escalation.
- Comprehensive health benefits
- Flexible spending and health savings accounts
- Retirement savings plan
- Paid time off (PTO)
- Holidays
- Short-term disability
- Education assistance
- Financial education and support including DailyPay
- Wellness and Wellbeing program
- Caregiver support via Wellthy
- Financial Wellness via SmartPath
- Childcare referral service via Wellthy
Employment Type
Full-Time
