UEM Application Administrator
UEM Application Administrator
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Job Description
Close Date: Friday June:00 AM
Department: Innovation and Technology Department
Salary: $77312.40 - $96640.50 Commensurate with Experience
SUMMARY
The UEM Analyst will play a vital role in device configuration troubleshooting security compliance and process automation ensuring optimal performance and user experience across the organization. This position requires a technical problem solver with a customer service mindset strong collaboration skills and a passion for optimizing IT environments.
Job Summary
We are seeking a skilled and motivated Unified Endpoint Management (UEM) Analyst Specialized Technologies to support and enhance our enterprise endpoint management operations. This role will focus on key UEM functions including print management conference room technology (WebEx) Windows endpoints mobile devices and server patching.
The UEM Analyst will play a vital role in device configuration troubleshooting security compliance and process automation ensuring optimal performance and user experience across the organization. This position requires a technical problem solver with a customer service mindset strong collaboration skills and a passion for optimizing IT environments.
Key Responsibilities
Unified Endpoint Management & Device Support
Manage Windows endpoints and mobile devices ensuring proper configuration security policies and compliance.
Implement and maintain print management solutions troubleshooting hardware/software issues and optimizing enterprise printing infrastructure.
Support conference room technology including WebEx and AV solutions ensuring seamless operation for meetings and events.
Assist with server patching and compliance updates to maintain security best practices across all managed endpoints.
Deploy and manage Click-to-Run applications and enterprise software solutions for end users.
Monitor endpoint security policies including GPO replacements compliance policies and vulnerability management.
Process Improvement & Automation
Identify and implement efficiency improvements in device deployment patching and security management.
Assist in automating endpoint management processes using PowerShell scripting and endpoint management tools.
Work closely with the Digital Content & Collaboration teams to ensure smooth integration and interoperability across enterprise platforms.
Technical Support & Cross-Functional Collaboration
Provide tier 2/3 technical support for escalated endpoint-related issues.
Collaborate with other IT teams to enhance cross-functional assistance between UEM and Digital Content & Collaboration teams.
Document troubleshooting steps best practices and technical procedures to support knowledge sharing and team development.
Act as a technical SME for specialized UEM technologies assisting team members and end users.
Technical Skills
Proficiency with UEM tools such as Microsoft Endpoint Manager (Intune) SCCM VMware Workspace ONE or similar platforms.
Strong knowledge of Windows and mobile device management including security policies and compliance enforcement.
Experience with server patching print management and AV/conference room technologies (WebEx Teams Zoom).
Familiarity with PowerShell scripting and automation for endpoint management is a plus.
Minimum Qualifications
High school graduate (or equivalent) and five (5) years of relevant experience 2-year college degree and three (3) years of relevant experience Bachelors level degree and one (1) year of relevant experience or a Masters level degree.
Preferred Qualifications & Skills
Education & Experience
Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience).
3 years of experience in Unified Endpoint Management (UEM) IT operations or endpoint security.
Experience in Windows endpoint management device configuration and enterprise application deployment.
Experience supporting print management conference room technology (WebEx) or server patching is a plus.
Soft Skills
Strong analytical and troubleshooting skills with a proactive problem-solving mindset.
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Customer service-oriented with the ability to handle escalations and provide clear professional support.
Ability to work independently while also collaborating within a team environment.
Why Join Our Team
Opportunity to work on cutting-edge UEM technologies and drive process improvements.
Collaborative and dynamic IT environment focused on continuous learning and growth.
Competitive salary with opportunities for career advancement and cross-training in multiple IT disciplines.
Make a direct impact on enterprise IT efficiency and security.
CONDITIONS OF EMPLOYMENT
The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street Suite 200 Charlotte NC 28202. Our hours are Monday through Friday 8 a.m. to 5 p.m. (EST) excluding official City holidays.
For questions about your application or the hiring process please email .
The City of Charlotte is committed to making the job application process accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modification will be provided. To make a request please email call or visit us in person at700 4th St. Charlotte NC 28202.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to all employees.
Clickhereto learn more about the City of Charlottes benefits.
The City of Charlotte is a drug and alcohol-free workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
