Payments Analyst

Do you want your voice heard and your actions to count

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG) one of the worlds leading financial groups. Across the globe were 120000 colleagues striving to make a difference for every client organization and community we serve. We stand for our values building long-term relationships serving society and fostering shared and sustainable growth for a better world.

With a vision to be the worlds most trusted financial group its part of our culture to put people first listen to new and diverse ideas and collaborate toward greater innovation speed and agility. This means investing in talent technologies and tools that empower you to own your career.

Join MUFG where being inspired is expected and making a meaningful impact is rewarded.

Summary:

The incumbent is responsible for supervising and providing guidance to Team Members when required the investigations unit is responsible for resolving in a timely and accurate manner various types of Money Transfer /Money Market inquiries as well as cases requiring compensation payments and/or claims in accordance with established regulations. Ensuring all cases are verified in a timely manner. The incumbent will also be responsible on an ongoing basis for the processing and resolving foreign currency and other more complexed USD cases including recommendations and follow-up. Responsible for cases studies and upgrades system testing enhancements and various projects relating to system. Provide training and guidance to other departments who utilize Intellitracs. The functional emphasis is geared towards maintaining a high level of service quality along with ensuring sound and safe business practices and that area satisfactorily fulfills their daily customer and/or process requirements of which will include assisting the unit supervisor with daily reports when required.

Major Responsibilities:

WORKFLOW MANAGEMENT

• Ensure unit is properly staffed and have the appropriate resources required to satisfactorily fulfilling their daily functional requirements.

• Monitor daily all queues for the investigations section assist in monitoring ensuring that all work is being handled in a timely manner including verification of cases.

• Additional MTD/TDOD studies and reporting when and where applicable.

• Participate in testing of new features/enhancements and upgrades of Intellitracs providing feedback to management.

• Attend various meeting relating to system upgrades and enhancements

• System liaison for Intellitracs.

• Provide training to other departments on Intellitracs.

QUALITY CONTROL

• Ensure that all procedures and policies are adhered to.

• Foster and maintain emphasis on our BEST ongoing initiative.

• Development of quality feedback initiatives with staff.

• Provide monthly feedback to ODA departments and front office on improvements to payment from the investigation received.

RISK CONTROL

• Ensure proper and timely escalation on reportable incidence is understood by staff and carried out consistently.

• Ensure that all procedures and policies are adhered to.

• Designated as a Business Continuity Key Staff Member in case of continuity issue.

• Establish monthly sessions with ICRU related to risk regarding investigation from our clients.

Qualifications:

• Understand and apply the various rules and regulations governing investigations Wire room functions i.e. BAFT UCC4A etc.

• Fundamental understanding of payments formatting including SWIFT CHIPS Fedwire foreign currency principles.

• Effectively time manage multiple cases of varying difficulty.

• Able to utilize internal & external resources required for the timely resolution of assigned cases.

• Maintain thorough and accurate records facilitating unit management review.

• Excellent oral and written communications skills.

• Strong practical understanding of payments and investigation and wire room systems (preferable Intellitracs and BESS).

• 5 to 7 years experience (Investigations/Compensation).

• 2 to 3 years supervisory experience.

Education:

• Higher education preferred with banking and financial background. Operations back-office industry experience required.

The typical base pay range for this role is between $66K - $85K depending on job-related knowledge skills experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits retirement plans educational assistance and training programs income replacement for qualified employees with disabilities paid maternity and parental bonding leave and paid vacation sick days and holidays. For more information on our Total Rewards package please click the link below.

MUFG Benefits Summary