Manager HR Process Management

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

JLL supports the Whole You personally and professionally.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients. We are committed to hiring the best most talented people in our industry; and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate skilled trades and technology or youre looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position: Manager HR Process Management

Role Overview: As a member of HR Services youll support in driving transformative change and run high-impact projects for the HR Operations Center of Excellence (COE) for India along with the Implementation Lead. Youll implement and oversee a disciplined project management framework ensuring initiatives are well-managed timely and effectively communicated. Your expertise will be crucial in driving successful execution and lasting impact across HR Operations initiatives.

You will help resolve queries (such as HR policies processes procedures or practices) channelled from our HR shared services centres that comes from employees managers and HR professionals that are aligned and consistent with JLL India HR policies and/or local laws and regulations of India.

Key Responsibilities in Process Management:

• Implement and maintain project management discipline ensuring successful project execution and stakeholder engagement.
• Develop project management toolkits and communication frameworks to enhance consistency and efficiency.
• Lead project planning resource allocation timeline management and smooth transitions for HR Operations initiatives.
• Implement ambassador programs and feedback mechanisms to foster continuous improvement.
• Engage effectively with stake holders providing updates and aligning projects with business goals.
• Work cross-functionally with the HR Process JLLT HR Tech and HR Strategy & Enablement Teams.

Key Responsibilities in HR Services:

• Collaborate on complex queries with various HR experts (internally & externally) to ensure a sound and consistent response that aligned with JLL India HR policies and local laws and regulations of India.
• Undertake HR transactions specific to Aurangabad that are not carried out by the HR shared service centres.
• HR business services team members will also be required to promote and be a change agent on the use of HR Direct Portal as a one-stop to search on all HR queries as well as to raise any help directly via the portal for any HR request.
• Actively identify areas for continuous improvement in our policies processes and contends/knowledge (HR portal) that result in effective and efficient function of HRBS leading improved employee experience or savings of time & labour in the operations.
• Involve in local regional and global project teams to bring about One JLL HR policies processes and knowledge to provide the same experience for all JLL employees without compromising local laws and regulations.
• HR Policy Process and Knowledge
• Lead the coordination creation and implementation of HR processes policies and standard operating procedures as well as publishing these contends or knowledges in the HR portal.
• From the identified service gaps carry out root cause analysis gather supporting data via HRIS systems identify the gaps in policy process or internal controls to find immediate and long-term solutions in collaboration with other HR professionals.
• Data Management Security Compliance & Regulatory Reporting
• Ensure data in our HRIS systems are accurate and up to date to support various HR reporting and data collections. Escalate gaps and help co-ordinate with respective stakeholders to correct and update the data in the systems.
• HR deals with sensitive information hence it is important to ensure its protection when exchanging it within and outside HR.
• Ensure the HR processes comply with control standards put in place by JLL HR and align with local regulatory requirements.
• Involve in efforts to gather data consolidate and consult internal HR professionals to complete surveys or questionnaires as part of regulatory reporting.
• Payroll & Benefits Operations
• You will be responsible for the end-to-end payroll activities for all JLL entities to ensure timely Salary payout for all employees (including active employees and all leavers). This includes Overtime Pay Annual Bonuses Commissions Allowances One Time Payments etc. either in the schedule pay cycle or off-cycle.
• You will monitor co-ordinate and liaise all payroll events and activities i.e. CPF submission Tax Clearance NS Claims etc. required with the relevant authorities to ensure controls and compliance are aligned with local laws and regulations with regards to payout.
• You will be involved or required to lead in either JLL HR initiatives that result in Salary payout (i.e. annual performance bonuses etc.) or as required by local regulators i.e. Employee Annual Tax Reporting etc.
• You will be involved and required to lead the implementation and operations for Benefits Policy for all JLL employees with Reward CoE Insurance Brokers and Insurance Providers. Also involve or lead in the data gathering and analysis of existing usage.
• You will also be required to improve internal payroll activities or processes to ensure they meet JLL payroll controls or compliance with local regulators with the aim of achieve effectiveness and efficiency.

Required Skills and Experience:

• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Proficiency in creating and implementing project management frameworks and tools
• Excellent problem-solving and analytical skills
• Expertise in stakeholder management and cross-functional team engagement
• Proactive results-oriented mindset with a focus on continuous improvement
• Ability to understand core HR management practices processes procedures and policies that are aligned with local laws and regulations.
• Ability to use Microsoft Excel for data analysis and reporting
• Pay attention to detail manage competing priorities organized and plan ahead
• Ability to think critically within the HR space to connect the dots from various HR policies and processes.
• Ability to collaborate and build positive interactions with other HR professionals

Preferred Qualifications:

• Bachelors degree or equivalent work experience
• 6-7 years of experience in a corporate HR role preferred
• 6-7 years minimum of experience in a project management or client service role preferre

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on yourwellness so we offer a supportive culture andcomprehensive benefits package that prioritizes mental physical andemotional health.

About JLL

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions. As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities.

Our core values of teamwork ethics and excellence are also fundamental to everything we do and were honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together.

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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