Head of Circularity Services (m/f/d) (89837)
Head of Circularity Services (m/f/d) (89837)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your Tasks
- Focus on customer satisfaction and continuous development of the group-wide circularity business
- Development of the international circularity group strategy in collaboration with the strategy team VP and eVP
- Leadership of venture building in circularity including platform business and internal capabilities in cooperation with MMS countries
- Strategic and operational advisory for countries regarding circularity; management of country expectations; facilitation of knowledge exchange and best practice sharing
- Leadership and development of the international Trade-in Repair After Sales & Repair and Branded Services Teams
- Translation of latest trends in sustainability and technology into MMS ventures
- Leadership of the Operational Excellence Initiative: Enhancement of store and HR excellence through key levers such as personalized services guided selling and active performance-spread management
- Support deployment of AI-based sales assistance for in-store employees to increase service attach rate and drive Customer and Employee Satisfaction
- Development testing and scaling of blueprints for successful rollout across all MMS countries
Your Profile
- University degree in Economics or similar
- Extensive omnichannel retail experience
- Experienced people leader and strong interpersonal Communicator
- Substantial work experience and proven success in international circularity services e.g. Repair / Refurbed
- Extensive knowledge in Sustainability area in retail context ideally omni-channel environment
- Experience in managing international cross functional projects and people management
- Strategic Skills and proven success in internat. venture building / platform business
- English fluent German is a plus
- Style of working: Hands on and decision making Analytical ability & Results-oriented / Adaptability/ Flexibility / Willingness to learn / Perseverance & Performance oriented / Collaboration / Enabler / Effective Communication
About Us
The Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. They lead the way in designing and selling solutions that allows customers to make the most out of their technology.
Circularity is one of the major growth areas including Trade-in Repair Refurbed Aftersales and Branded Services and of exceptional strategic importance for MediaMarktSaturn.
Additional Benefits
Job Infos
Location:Ingolstadt
MediaMarktSaturn Retail Group
Department:HQ - Services & Solutions
Entrylevel:Management Level
Type of Employement:Full Time/Part Time
Working Hours:375
Persona:Job Requisition HQ Manager
Recruiter:Michaela Lenck
Recruiter:Michaela Lenck
Required Experience:
Director
Employment Type
Full Time
