Satellite Call Center Account Supervisor (Bilingual English and Spanish Required)
Satellite Call Center Account Supervisor (Bilingual English and Spanish Required)
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1 Vacancy
Job Description
Seize this full-time remote opportunity to lead a dynamic team of up to 18 specialists at JPMorgan Chase & Co. We provide all necessary technology offer a competitive salary with a wide range of benefits and foster professional growth. We also value diversity integrity and teamwork.
As an Account Supervisor in the Operations Satellite Call Center you will exhibit a profound understanding of client success management. Your role will involve promoting business results providing solutions and motivating your team all while ensuring customer satisfaction.
Job responsibilities:
- Overseea work-from-home team navigating multiple technologies to support a Call Center environment.
- Leadand manage comfortably in a metrics-promoted environment.
- Demonstrateresiliency and extreme adaptability in a fast-paced environment.
- Coachteams on how to approach problems logically and with good judgment to ensure the appropriate customer outcome.
- Empowerteams to take ownership of each customer interaction while treating customers with respect and responding with empathy.
- Resolvecustomer escalations and document account activities thoroughly and concisely.
- Leadby example through demonstrating personal excellence including punctuality integrity and accountability.
- Approachand resolve problems logically and with good judgment to ensure the appropriate customer outcome is taken by the specialist.
- Encourageteams to think critically and exercise independent judgment.
- Makefinal decisions on behalf of our customers quickly and effectively when required.
- Enforceand abide by all applicable regulatory and department practices and procedures.
Required qualifications capabilities and skills:
- Home Location must reside within approximately30 miles radius of the JPMC Branch at 1818 S. 6th Avenue Tucson AZ 85713.
- Safe and noise free work environment in your residence
- High School diploma/GED required
- Must be willing to work in an environment that requires 100% phone-based customer interaction
- Minimum of 2 years customer interaction or customer support experience either by phone or face-to-face
- 3 plus years working in a call center position; certification and or training
- Proficiency with basic computer functions including mouse and keyboard usage launching applications conducting searches on the Internet and maneuvering in a Windows-based environment
- 5 plus years of direct management experience; demonstrated ability to develop manage coach and motivate teams
- Reading and speaking in both Spanish and English fluently is required for this role
Preferred qualifications capabilities and skills:
- Bachelors Degree Preferred
- Experienced in Retail Credit Card servicing
Work Schedule:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours (6:00am to 12:00am EST) which include evenings weekends and holidays. This role is a work-from-home position 5 days a week and is located in Tucson AZ only. It does not offer relocation assistance or immigration sponsorship.
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
Required Experience:
Manager
Employment Type
Full-Time
