Financial Counseling Representative I (Hybrid remote)
Financial Counseling Representative I (Hybrid remote)
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Job Description
Location: Hybrid you will work up to one week within our office in Murray UT per month. All other working days will be work from home.
Shift: Flexible start time 6:00AM-8:30AM 8.5 hour shifts with a 30 minute lunch Monday-Friday.
R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems hospitals and physician practices. Headquartered in Chicago R1 is publicly-traded organization with employees throughout the US and international locations.
The Patient Financial Counselor will be responsible for processing patient financial assistance applications placing outbound phone calls and scanning financial assistance documents into system. The PFC is responsible for accurately and compassionately explaining to the patient their financial obligations during the financial counseling session. In this role the successful candidate must display a strong sense of patient care and attention to detail.
Heres what you will experience working as aFinancial Counselor:
- Explain financial responsibilities for services received payment options and collection procedures to patients or parties responsible for payment
- Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate
- Identify hospital public and private financial assistance programs for patients unable to meet their financial obligations
- Work with Case Management Clinical Staff Medicaid Vendor and Family Independence Agency to assist patients and families in completing assistance program applications and determine eligibility and coverage
- Maintain accurate documentation of pre-processing information
- Perform all other duties and projects as assigned
Required Skills:
- High school diploma or GED is required
- Attention to detail
- Strong customer service experience
- Ability to multi-task and navigate between multiple systems simultaneously
- Comfortable with handling outbound calls
Desired Qualifications:
- Previous experience as a financial counselor with background in medical terminology preferred
- Understanding of State and Federal assistance
- Fluency in Spanish is preferred
The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.
R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us at for assistance.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
